Community Affairs Assistant

Salary range: $41,000 to $44,000

General Description and Classification Standards

The ACRB is authorized to investigate citizen complaints against Atlanta police and corrections officers. This position is with the Atlanta Citizen Review Board (ACRB), a City of Atlanta agency. The position will be responsible for assisting the department with its community engagement efforts and, specifically proactive outreach and education. 

Administrative Duties:

Assist with the implementation of outreach and education plans, including online and social media components

Carry out other communications, marketing, and outreach related duties as necessary

Attend community outreach, education, and awareness events as required

Plan and coordinate awareness, outreach, and education activities

Maintain outreach and education records

Attend meetings, community events, seminars, etc. (e.g. Board meetings, professional societies, etc.) for the purpose of conveying and/or gathering information regarding the ACRB�s educational objectives.

Compile data from a variety of sources for evaluating the awareness and education programs and/or services, developing programs and/or services.

Compose documents (e.g. standardized correspondence, bulletins, newsletters, brochures, press release, media advisories, etc.) for the purpose of documenting events, providing and/or requesting information.

Conduct research related to the Atlanta communities and our service alignments 

Advise agency components (e.g. volunteers, staff, and Board, etc.) of participation in awareness and educational activities 

Maintain a wide variety of documents, files and records (machine and manual) for providing up-to-date reference and audit trail for program evaluation.

Prepare a variety of written materials (e.g. contact letters, research memos, correspondence) for the purpose of documenting activities, providing written reference and/or conveying information.

Present information on a variety of topics (e.g. ACRB ordinance, process, membership, training, etc.) 

Responds to inquiries from a variety of internal and external parties (e.g. staff, community, Board, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction

Make presentations to the board including presenting at monthly board meetings

Provide reports to the Project Manager 

Community Affairs Duties:

Assist with the implementation of outreach and education plans, including online and social media components

Carry out other communications, marketing, and outreach related duties as necessary

Attend community outreach, education, and awareness events as required

Plan and coordinate awareness, outreach, and education activities

Maintain outreach and education records

Attend meetings, community events, seminars, etc. (e.g. Board meetings, professional societies, etc.) for the purpose of conveying and/or gathering information regarding the ACRB�s educational objectives.

Compile data from a variety of sources for evaluating the awareness and education programs and/or services, developing programs and/or services.

Compose documents (e.g. standardized correspondence, bulletins, newsletters, brochures, press release, media advisories, etc.) for the purpose of documenting events, providing and/or requesting information.

Conduct research related to the Atlanta communities and our service alignments 

Advise agency components (e.g. volunteers, staff, and Board, etc.) of participation in awareness and educational activities 

Maintain a wide variety of documents, files and records (machine and manual) for providing up-to-date reference and audit trail for program evaluation.

Prepare a variety of written materials (e.g. contact letters, research memos, correspondence) for the purpose of documenting activities, providing written reference and/or conveying information.

Present information on a variety of topics (e.g. ACRB ordinance, process, membership, training, etc.) 

Responds to inquiries from a variety of internal and external parties (e.g. staff, community, Board, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction

Make presentations to the board including presenting at monthly board meetings

Provide reports to the Project Manager 

Job Related and Essential Qualifications 

Knowledge of:  

Principles of business letter writing and report preparation. 

Computer applications related to the work. 

English usage, grammar, spelling, vocabulary, and punctuation. 

Techniques for providing a high level of customer service to public and City staff, in person and over the telephone. 

Considerable knowledge in the field or fields related to the specific job assignment.

Knowledge of and passion for justice, fairness, and community bridging in Atlanta

Strong knowledge of Microsoft Office and design software for graphics and the Web

Skills:

Detailed planning and implementation skills

Strong working knowledge of and experience in communications, marketing, and promotion, including social media preferred

Ability to:

Communicate clearly and concisely, both orally and in writing. 

Analyze data and information using established criteria in order to plan and implement special events. 

Make effective public presentations. 

Prepare clear and concise reports, correspondence, assessments, and newsletters and other written materials. 

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; 

Organize own work, set priorities and meet critical time deadlines. 

Maintain attention to detail and accuracy while meeting critical deadlines. 

Operate modern office equipment including computer equipment and specialized software applications programs. 

Identify and take appropriate action when unusual operating problems occur. 

Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines. 

Establish and maintain effective working relationships with those contacted in the course of the work. 

Ability to manage multiple tasks and meet deadlines

Ability to reach out effectively to diverse communities and populations

Ability to work independently and collaboratively with a wide variety of people and organizations

Excellent communication skills and experience speaking to large groups and individuals