Computer Technician - with Growth Opportunities

We are hiring an energetic Computer Technician to join our incredible team at University of Utah in Salt Lake City, UT.
Growing your career as a Full Time Computer Technician is an amazing opportunity to develop competitive skills.
If you are strong in presentation, communication and have the right mindset for the job, then apply for the position of Computer Technician at University of Utah today!

Details

Open Date 02/14/2023

Requisition Number PRN33871B

Job Title Computer Technician

Working Title Computer Technician

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area President

Department 01249 - HCI Computing & Tech Operation

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 15.19 to 28.08

Close Date

Open Until Filled Yes

Job Summary

The HCI Help Desk is the central point of contact for all IT related incidents and service requests for Huntsman Cancer Institute. The help desk engineers are the first contact for support for all IT related issues. Technical support includes, but is not limited to, incoming phone calls, walk-up traffic, online support tickets and service requests, automated pages and alerts and emails.

• Must be able to read, write, and speak English fluently.
• Expert level Windows OS troubleshooting and problem resolution skills.
• Very strong Macintosh OS troubleshooting and problem resolution skills.
• Good working knowledge of Windows networking and server communications.
• Understanding of Active Directory.
• Strong analytical, problem solving, and conceptual skills.
• Strong teamwork and interpersonal skills.
• Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.
• Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.
• Strong customer service skills.
• Knowledge sharing and coaching capabilities.

Huntsman Cancer Institute ( HCI ) is an Equal Opportunity Employer committed to hiring individuals whose merit and experience promote a diverse, inclusive, anti-racist workforce and culture.

Each employee has a unique background and life experience. We believe that maximizing diversity fuels the success of our organization. In your cover letter or during your interview, we invite you to share how your background, beliefs, and experience will prepare you to be effective in working in an environment that values diversity and is committed to equity, diversity, and inclusion.

Learn more about HCI’s commitments at huntsmancancer.org/edi and/or contact HCI’s Office of Equity, Diversity, and Inclusion.

Responsibilities

ESSENTIAL JOB FUNCTIONS

• Respond to service request tickets, phone calls and walk up traffic providing support for all computer, printer, mobile and other IT devices used by HCI personnel.
• Help Desk support includes, but is not limited to, the following: configure, setup and troubleshoot desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.
• Provide audiovisual support for HCI events.
• Create training and how-to documentation for co-workers and users to share via training sessions, the knowledgebase, Teams messaging and channels and Sharepoint sites.
• Adhere to administrative tasks and workflow including but not limited to

• Communicating to the customer within the time specified.
• Adding notes to the service requests from ticket submission to resolution.
• Update inventory appropriately when handling computer equipment for surplus, ISO alerts, moves or replacements and other items.
• Return all computer equipment, tools and other necessary items to the storage area for CATG .

• Provide technical and other support for projects led by other departmental staff.
• Interface with hospital and research staff when necessary to manage any vendor IT requirements for equipment.
• Share important support, vendor and other technical information with the CATG helpdesk and document the information in the knowledge base.
• Ensure customer satisfaction with timely, accurate, professional service and support.
• Coordinate escalation of issues to the appropriate team as needed.

NON - ESSENTIAL JOB FUNCTIONS

• Participation in numerous projects that may require the setup and dismantling of hardware not normally considered to be IT.
• Other duties as required.

WORKING CONDITIONS

• General climate controlled office environment.
• Low noise level.
• Prolonged sitting and repetitive motion due to extended computer use.
• Frequent exposure to hospital and research lab environments.
• Stress related to conflicting priorities and meeting schedule deadlines.
• Daily, professional communication with users of varying IT abilities

PHYSICAL REQUIREMENTS

• Ability to see, speak, hear, write, and understand English.
• Sustained attention to detail.
• Prolonged sitting and repetitive motion due to extended computer use.
• Minimal physical exertion.
• Must be able to lift 40 pounds

DISCLAIMER : The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency recommended. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

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Online reports may be submitted at oeo.utah.edu

For more information:

To inquire about this posting, email: View email address on click.appcast.io (%View email address on click.appcast.io) or call View phone number on click.appcast.io.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Benefits of working as a Computer Technician in Salt Lake City, UT:

● Company offers great benefits
● Opportunities to grow
● Advantageous package