CONFERENCING / HOSPITALITY SERVICES DIRECTOR

Salary: $120000 - $135000/ year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

This role has overall responsibility for, including but not limited to: Conference, Reservations and Workplace Services. They are also responsible for overseeing the central reservations function, all aspects of conference and client center planning and extensive Workplace Services at all TIAA locations. Will ensure that all staff members deliver elevate customer service, maximized space utilization through the central booking process. Report business trends and solutions, work with TIAA divisional leadership groups to build and collaborative and cohesive working experience.

Key Responsibilities:

• Oversight of planning, organizing, directing and evaluating the activities of the Conference Planning, Reservations and Workplace Services teams.
• Leading all aspects of the daily operations of the above functions through direct interface and communication with the lead members of each team.
• Working with the client to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the FLIK operation.
• Maintaining close communications with the client to ensure that the FLIK staff is going above and beyonds on an ongoing basis.
• Developing Quarterly Action Plans for the completion of projects crafted to improve services and enhance customer satisfaction, as part of the operation’s yearly initiatives.
• Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed.
• Ensuring that current policies, procedures and guidelines are being followed by associates.
• Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations.
• Conducting weekly staff meetings, focusing on enhanced communications, departmental efficiency and customer happiness.
• Conducting quarterly operations reviews with the TIAA Client. 
• Owning the FLIK Quality Assurance process within the three areas of responsibility (Workplace Services, Reservations, and Conference Planning).
• Maintaining a constant relationship and communication channel with the FLIK International corporate office and support team.
• Remain at the forefront of industry trends; suggest creative ideas to improve on space innovation and guest experience.

Preferred Qualifications:

• Excellent organizational and administrative skills, with the ability to prioritize tasks. 
• Knowledge of financial reporting and experience with financial/statistical analysis.
• Excellent oral and written communication skills.
• Strong digital literacy and knowledge of office technology/equipment.
• Extensive knowledge in event and space management with focus on event logistics and execution.
• Ability to think strategically in terms of both short-term and long-term objectives and challenges.
• An attitude to take ownership and responsibility within and outside one’s job domain. Relevant proficiencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change.
• Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis.
• A college graduate with several years of related experience and 5 years of supervisory experience.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1294451

Flik Hospitality Group  

JEANNE M LANE  

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