Credit Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Job Description

Credit Manager

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing: 

• Prepare reports to be reviewed on weekly and/or monthly basis with Controller and at Credit meetings
• Pursue and collect on delinquent accounts keeping a log of calls made and progress to provide a smooth and accurate collection process
• Review requests for credit, contract and cancellations
• Ensure that proper procedures are followed to mail out accurate bills within 10 days after departure
• Weekly review of general ledger and AR ledger
• Preparation and posting of month end journal entries
• Reconciliation of general ledger balance sheet and bank accounts
• Participate with month end closing; required to work extended hours at month end to complete preparation of preliminary financial statement, this may include weekend work when month end falls on Saturday or Sunday
• Direct supervision, including scheduling, training and coaching of Accounts Receivable team
• Serve as resource to the Accounting staff as well as other departments
• Continuous process improvement including the streamlining of write-offs and House Charges
• Operate within compliance with all Local, State and Federal laws and regulations
• Maintain a high level of professional appearance, demeanor, ethics and image of self and fellow colleagues
• Maintain positive employee relations in a supportive environment
• Present yourself and the Accounting Department to other departments of the hotel in a manner that ensures a harmonious working relationship
• Complete other assignments as requested by Controller or Assistant Controller
• Maintain excellent communication with various departments
• Manage 30 day and over accounts to 10% by; authorizing credit limits, collecting required deposits and monitoring the Advance Deposit ledger, weekly proactive monitoring of 30 day accounts, placing collection calls as needed to Meeting Planners and vendors, bi-monthly review of all sub ledgers with A/R Supervisor.
• Escalate collection procedures in accordance with corporate guidelines
• Review Credit Limit Exceeded and Guest Ledger reports daily and liaise with front office regarding discrepancies
• Protect Hotel’s interest regarding possible loss from bad debt
• Review all incoming groups to establish credit worthiness and financial stability
• Perform daily billing review meetings with clients or as requested
• Coordinate interaction with other finance staff as required
• Ensure chargebacks and related queries are processed
• Assist in improving efficiency and effectiveness in handling of credit card billing and chargebacks
• Review and confirm accurate commission payments to Travel Agents
• Reconcile all General Ledger accounts pertaining to Accounts receivable and generate Month End Reports
• Monitor and check monthly house accounts 
• Provide office administration duties as required
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of 3 years Accounting experience, including supervisory/managerial level experience
• Credit Manager in an active supervisory role preferred
• Experience collecting large non-corporate accounts preferred
• Proven leadership and coaching skills with a track record of developing a highly motivated and cross-trained group of progressive accounting professionals
• Familiarity with hotel operating systems and software, including ACCPAC, Hyperion, Microsoft Office (Excel, Word, Outlook), Fidelio, Micros POS
• Excellent administrative, interpersonal, organizational, written and verbal communication skills
• Previous Front Office system and/or hotel experience is a plus

Additional Information

Salary Range: $67,099 - $75,486 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid