CSR/Dispatcher

*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***

Sharp-Long 72 Degrees Air Conditioning and Heating , a welcoming provider of home comfort services located in Lee's Summit, MO , is on an exciting growth trajectory!

We're currently on the lookout for a dedicated and personable CSR/Dispatcher to join our exceptional team in Lee's Summit.

As the first point of contact for our valued customers and clients, this team member plays a crucial role. We're seeking a candidate who embodies traits of high reliability, exceptional communication skills, a positive attitude, and self-motivation.

Position Details:

• Work Hours: 8:00 am - 5:00 pm, Monday through Friday.
  Pay Range: $18.00 - $22.00 per hour, depending on experience + Benefits

Benefits Include: On-the-job training, medical, dental, vision, disability, life insurance, a flexible spending account, an employee assistance program, paid holidays, and a weekly payday every Friday.

Required Qualifications / Achievements:

• Prior dispatching experience, especially in HVAC or related home services, is highly advantageous
• Geographical knowledge of the service area or strong map-reading skills
• Experience in the maintenance industry
• Advanced customer service skills
• Polished phone etiquette with a friendly demeanor
• Ability to multitask in a fast-paced environment
• Strong organizational skills with meticulous attention to detail
• Reliable and able to work on-site during designated hours
• Proficient in computer skills
• High school diploma or general education degree (GED)

Desired Qualifications / Achievements:

• Working knowledge of the HVAC industry
• Experience with Service Titan dispatching software is a significant plus
• Advanced understanding of software technologies, including Windows OS

If you're ready to contribute to a dynamic team and thrive in a supportive work environment, we encourage you to apply. Join us at Sharp-Long 72 Degrees Air Conditioning and Heating, where your skills and dedication will make a real difference in the lives of our customers.

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