Customer Service Administrator

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. Company owns educational media brands including Addison Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.

Job Title: Customer Service Administrator

Work Location: Boston , MA 02101

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• Handles customer service inquiries and problems via the telephone recording consistent problem areas.

• May respond to email inquiries.

• Customer service is the primary function, but may include minimal selling or promotion of products or services.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Requires general knowledge of the organization, products, and or services.

• May assess needs and suggest/promote alternative products or services.

TekWissen Group is an equal opportunity employer supporting workforce diversity.