Desktop IT Support Specialist

Indeck Power, the largest single-source provider of steam power and hot water solutions, is seeking a full-time Desktop IT Support Specialist. This position is fully on-site at our Wheeling office.

Job Description
Reporting directly to the IT Director, the Desktop IT Support Specialist will be responsible for assisting users with any technology related issues via phone, email, and in-person.

Essential Duties/Responsibilities

• Provide IT assistance for operating systems, software and various applications used internally
• Manage network security
• Set up, maintain and troubleshoot all computers, laptops, handhelds, printers, headsets, voicemail, etc for all end users
• Respond to internal requests for support via email and telephone
• Monitor and test network performance
• Assist in projects and implementations of IT software, infrastructure upgrades, migrations and enhancements

Required Experience/Skills

• Minimum of Associate's degree in related field required, Bachelor's degree preferred.
• (4) four years IT Help Desk experience.
• Strong knowledge of TCP/IP protocols and computer networking principles.
• Proficiency in MS 365 environment.
• Excellent communication skills, both verbal and written.
• Familiarity with network administration concepts, including Active Directory management.
• Ability to troubleshoot hardware and software issues related to operating systems.