Desktop Services L/PC Refresh

Arthur Grand Technologies ( is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Services L2/PC Refresh for one of our clients

Role: Desktop Services L2/PC Refresh

Location: Maine

Duration: Long term Contract

Job Description

• Relevant Experience: 5+yrs. Qualification: Bachelors / Masters / Equivalent
• Basic Desktop support or Helpdesk candidate will work for this position

Key Skills Required:

General Description

• Create and maintain operating system images, driver packages and task sequences in SCCM or MDT
• Security update management using SCCM or WSUS
• Working knowledge of OS deployment using SCCM & MDT
• Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools
• Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.
• Complete configuration, installation and support of equipment in an environment conducive to the specifications
• Applying modifications and customizations to the OS through registry modifications
• Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM
• Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification
• Knowledge of BitLocker and Encryption
• Developing utilities and processes to optimize images and installation procedures
• Develop and document design specification and build processes
• Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.
• Full Understanding of downloading and and deploying software updates using SCCM 2012, Creating Packages, Applications, Task seqquences. Experience in creating and providing sccm database report.
• Knowledge Microsoft Office and Office 365 Proplus Product suites and administration
• Deploying SCCM OSD Task Sequences
• Knowledge of Azure AD and Azure domain join
• Define/test and certify client computing hardware standards and configuration for end users
• Security hardening for Windows client operating systems
• Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment
• Good Knowledge of Windows 10 operating system is a must
• Solving Level 2 tickets
• Technical Requirements

Required Skills /

Qualifications

• Good Command on SCCM 2012 or later versions
• Experience in Handling Windows Imaging Project
• Good Command on ImageX or DISM tool, Dell Kace
• Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer
• Application Compatibility Toolkit
• Windows System Image Manager
• OSCDIMG,BCDBoot,etc
• Windows Reinstallation Environment
• User State Migration Tool(USMT)
• Windows 7/8.1/10/2008R2/2012R2
• Backup and Disaster Recovery Solutions
• Networking concepts including IP addressing, DHCP, DNS, etc

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• Ability to communicate technical issues clearly in person, on the telephone and in written documents
• Good problem analysis and problem solving skills
• Strong customer focus and good teamwork skills

Other Skills / Experience

• Experience in Linux/Unix platforms installation & imaging.
• Experience in software development, processes, and methods
• QA/Software Testing/Troubleshooting experience.
• Years of Experience
• Relevant 5-7 Years
• Certification requirements
• Preferred to have 70-680,70-698,70-697,70-698,70-689,70-692,70-687,70-688
• Compulsory MCSE/MCITP/MCSA/MCTS
• Preferred to have 70-401(SCCM 2007) or 70-243(SCCM 2012)

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.