Dispatcher

Dispatcher

ABOUT THE COMPANY

Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities.  Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.

JOB PROFILE

The Dispatcher will be responsible for coordinating the dispatch operations of the company. They will be responsible for ensuring that all dispatching activities are carried out efficiently and effectively.  This will include local Rental Store deliveries, branch to branch transfers, and Heavy Rents deliveries and transfers.  The Dispatcher will report directly to the Dispatch Manager.

BASIC REQUIREMENTS

Bachelor’s degree referred but not required

Knowledge or experience within the rental industry

Previous dispatching experience.

Strong communication skills

Demonstrated leadership ability and strong business acumen.

Experience representing industry leading high-value, high-tech construction, and earthmoving machinery. 

RESPONSIBILITIES 

Communicating with customers and ensuring that their needs are met.

Responsible for ensuring that all equipment is dispatched in a timely manner and that all equipment is returned in a timely manner.

Ensure the dispatch activities follow all company policies and procedures.

Manager employee workload to ensure all shifts are covered.

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.

Performs other duties as assigned.

Safety

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.

Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely and responsive manner.

Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.

Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

Business

Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.

Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 

Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

Maintain company and product confidentiality. 

Attend and participate in all meetings, training, and activities as required. 

Adhere to all Company policies and departmental procedures and rules. 

All other duties as assigned.

Work Conditions

Maintain a clean, safe working environment.

Communicate effectively, verbally and in writing. 

Must be honest, reliable, and dependable, and display a positive attitude.

Must be able to work well under occasional pressure or within work standards and deadlines. 

Must be able to work independently and/or with others in a team environment. 

Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

Physical Requirements

Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 

Able to lift up to 20-50 pounds occasionally.

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with the candidate’s experience and background.

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Apr 17, 2024 11:45 PM