DriveThru Shift Leader

We are in search of a servant leader who creates and fosters a work environment committed to consistent leadership, ongoing training, and excellent service. The Drive-Thru Shift Leader ensures our team is hospitable, and offers quick service with a clean environment. The role requires one to be a brand ambassador, critically think, innovate, all while leading the team and creating momentum to continually grow the business.

Must be available on Fridays and Saturdays. This is a tentative working schedule and this role may require more time present in the restaurant.

All applicants must submit a resume to be considered for leadership positions

Skills:

• Desire to lead, train, motivate, and inspire others
• Strategic thinker, Goal-oriented, Technical competency
• Great communicator both in handling difficult situations and leading a team
• Dependable
• Outgoing/friendly/patient
• Track record of achievement
• Desire for ongoing training/education
• Results oriented, quick decision maker

Requirements:

• Ability to open and/or close restaurant
• Friday and Saturday availability
• Exceptions to any requirement can be made at the discretion of Operator

Role Responsibilities:

The Drive-Thru Shift leader responsibilities will be divided into the four following categories:

Operational Disciplines

Performance Expectations

Administrative Responsibilities

Team Leader Training and Development 

Operational Disciplines: 

Outside Experience- Strategy Execution

Weather Strategy

IPOS Strategy

Outside Meal Delivery Strategy

Drive Thru Cockpit

Tornado Bagging Strategy

Beverage/Dessert Assembly Strategy

Window Execution

Performance Expectations:

Service times 

Order Accuracy Scores

Daily sales goals

Administrative:

Track Team members Attendance

Resources

Technology

Small wares

Equipment

Weekly Position setups including break strategy

Quarterly team member evaluations

Senior Team Leader Trainings

Checklist Training

Operational Discipline Training

Execution Training

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.