Engineer I, Field Service

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

As a  Field Service Engineer , you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide complete services on Gas Chromatography and Mass Spectrometer systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction. Location:  Michigan, Chicago, Indianapolis, Cleveland, Kentucky, and surrounding areas

What will you do?

• Perform on-site installation, repair, maintenance, qualification, and validation of Ion, Liquid, and Gas Chromatography and Mass Spectrometer systems at various customer labs across the region.

• Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

• Provide phone, augmented reality, and live support to resolve customer service requests

• Schedule and track service calls, manage personal parts inventories, and complete job tasks and complete service reports using a customer’s management software

• Reviews performance reports and documentation from customers and other field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.

• Analyzes review and inspection findings to determine source of problem, and performs repair, replacement, or other corrective action.

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.

• Provide accurate and timely completion of service reports, expense reports, company provided car maintenance, and other administrative tasks.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

• BS degree in Sciences, Engineering, Electronics or equivalent experience.

• Background in Chemistry or Biochemistry preferred

Knowledge, Skills, Abilities

• Must have valid driver license

• Ability to work overtime and/or outside regular business hours, and/or on-call work

• Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds

• Experience with troubleshooting and repairing analytical equipment

• Experience with chromatography and/or mass spectrometry

• Experience with method development and analytical chemistry preferred

Competitive wages & Excellent benefits package

• Review our company’s  Total Rewards

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: 

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it. 

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.