Enhanced Operation Manager

Enhanced Operation Manager

Position Summary

Work with the Account Manager to plan, organize, direct, and coordinate all aspects of the exterior enhancement/construction related operations. Management of various service line: landscape installation, fertilization, irrigation, seasonal display and snow and ice management within the exterior division. Create work schedules along with scheduling of staff and associated daily work. Ensures that all work performed conforms to specifications and within budgeted guidelines. Establish and administer operating policy and procedures that will ensure adequate performance and personnel safety. Effectively and clearly communicate with clients, vendors, staff, subcontractors, and management. Oversees division’s procurement of all essential materials.

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Key Areas of Responsibility

• Oversight of multiple crews.
• Hiring, coaching, evaluating, disciplinary actions, and conflict resolution of exterior services crew members.
• Long term and daily planning and organization of snow & ice management, landscape construction, seasonal color, and special services work.
• Develop, implement, and enforce standardized operating policy and procedures
• Develop, implement, and enforce safety policies and procedures.
• Oversee production and completion of site work within deadline constraints.
• Measure and maintain high level of production while limiting or reducing operating expenses to increase profitability by tracking manpower and resource allocation.
• Ensure conformance to specifications, standards, and contract requirements.
• Operations staff development, training, and mentoring to improve employee competency and job satisfaction. Demonstrate a positive role model for others to follow while creating a positive team environment. Influence/mentor others to achieve a high level of performance.
• Investigate work related complaints to verify problems and to determine responses and corrective action if necessary.
• Continuously look for ways to improve and promote quality and apply means/methods to improve performance. Keep up to date on technology and available resources. Provide recommended changes to increase efficiency and or quality of work. Continue to educate and improve upon industry knowledge through trade organizations, etc.
• Oversee the accuracy of employee’s time sheets and daily work logs.
• Periodically and proactively visit sites to confirm that quality is met.
• Monitors progress toward business objectives and adjusts business plans as necessary to achieve them.
• Encourage the open expression of ideas and opinions and values diversity.
• Oversight of various subcontractors.
• Management of preventative maintenance programs of equipment and fleet.
• Works closely with Account Managers, Director of Exterior Services, and related support staff.

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Education, Experience and Skills Required

• Associate's degree or two years in specialized training, preferred but not Required.
• Minimum of 5 years’ experience in the green industry/snow and ice management related to large commercial / corporate facilities ground operations and maintenance, with progressive supervisory experience.
• Solid knowledge and understanding of horticultural practices/services, plant/pest identification, industry related equipment, and landscape architecture.

• Experience with Computerized Maintenance Management Systems or Software systems is desired.

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Physical Demand Requirements

• Must be able to lift a minimum of 50 lbs., climb ladders, work in hazardous environments, such as construction sites, and work in all types of weather.
• Be available to work 24/7 with the ability to respond quickly and with a sense of urgency.

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Other Requirements

• Must possess current Michigan driver’s license and maintain satisfactory driving record.
• Must submit to, and successfully pass, background checks: including drug, credit and criminal history.

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Benefits/Perks

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. If you are a dedicated Operation Manager looking for an opportunity to make a difference in a dynamic organization, we invite you to apply. Apply today!!!

Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!