EXECUTIVE I - Start Immediately

Company : State Of Illinois

Job Type : Full Time

Chicago, Il

Number of Applicants

:

000+

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Job Description - EXECUTIVE I - Start Immediately

We are looking to hire an enthusiastic EXECUTIVE I to join our passionate team at State of Illinois in Chicago, IL.
Growing your career as a Full Time EXECUTIVE I is an awesome opportunity to develop useful skills.
If you are strong in teamwork, critical thinking and have the right personality for the job, then apply for the position of EXECUTIVE I at State of Illinois today!

Agency : Department of Financial and Professional Regulation Administrative Services/ Upstate Facilities/ Reception

HR Tracking #: 33537
Closing Date/Time: 05/01/2023
Salary: $4,982 - $7,369 (Starting Salary Non-State: $4,982) CBA Language Applies
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number #16616

Position Overview

Under general direction, serves as Agency-wide collaborative customer service resource and liaison for the Agency’s Upstate headquarters. Serves as Agency point of contact for licensing inquiries from the public, interpreting and explaining licensing policies, methods, and procedures. Ensures collaborations and communication between all Agency Sections and work units within the Agency’s Upstate headquarters. Directs the requisitioning and procurement of items to be utilized in the Agency’s Upstate headquarters. Serves as working supervisor. Assists in the planning and development of the Agency’s annual budget regarding supplies and equipment. Serves as emergency backup to the Chicago reception desk.

Job Responsibilities

Under general direction, serves as Agency-wide collaborative customer service resource and liaison for the Agency’s Upstate headquarters.
Serves as Agency point of contact for licensing inquiries from the public, interpreting and explaining licensing policies, methods, and procedures.
Ensures collaborations and communication between all Agency Sections and work units within the Agency’s Upstate headquarters.
Directs the requisitioning and procurement of items to be utilized in the Agency’s Upstate headquarters.
Serves as working supervisor.
Assists in the planning and development of the Agency’s annual budget regarding supplies and equipment.
Serves as emergency backup to the Chicago reception desk.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration.
Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.
Specialized Skills: Requires two years of customer service experience, preferably in call centers or service centers handling a variety of customer service inquiries.

Preferred Qualifications

Prefers at least five years of customer service experience, as acquired in a call center, service center, or similar
Prefers at least four years of experience as a supervisor of a staff of two or more
Prefers at least four years of experience as an executive or manager overseeing a unit, program, or enterprise
Prefers at least three years of direct, in-person customer service experience
Prefers at least three years of customer service experience via phone or electronic communication

Employment Conditions

Requires the ability to pass an agency conducted background check
Requires the ability to travel

Education Degree

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration
Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program

About the Agency

IDFPR is a regulatory licensing and enforcement agency that protects the residents of Illinois, ensures the safety and soundness of financial institutions, ensures that competent professionals are licensed to provide services to the public, and enhances commerce in the state for the benefit of all its residents.

Work Hours: 8:30am - 5:00pm M-F
Work Location: 555 West Monroe Street Chicago IL 60661
Agency Contact: View email address on illinois.jobs2web.com

Job Family: Leadership & Management

Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: