Experienced Service Advisor

About Us We’re looking for people we can count on to be part of our team. Rocky Mountain Yeti is a growing family owned dealership where we believe that we all have different strengths but we treat each other as equals. We’re looking for remarkable, fearless people who know how to make things happen together. Our team is hungry for personal and team growth... which definitely includes constantly learning new things. You can’t be afraid to go home exhausted. Come have fun with us at Rocky Mountain Yeti and Legend Driven - Powered by Rocky Mountain Yeti. Benefits* Up to $1000 housing allowance per month

• Flexible Work Schedule
• Salary with Commission and Bonuses
• Paid Training
• Health Insurance
• 5 Star Accident and Critical Injury
• Dental
• Vision
• Group and Voluntary Term Life Insurance
• Medical Benefits App
• Paid Holidays
• Vacation and Sick time

Responsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of each customer's legendary experience
• Provide concierge support for all owner inquiries, whether phone or in person
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Experience Scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications* Organized and friendly personality

• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Willing to submit to pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.