Family Housing Hub Specialist

Position Description: The role of the Family Housing Hub Specialist is to provide compassionate support and guidance to families facing housing challenges. This position involves problem-solving, identifying resources, offering assessments, and facilitating connections to the community-coordinated entry system. The primary responsibility is to assist families experiencing homelessness by providing client navigation services and screenings, with the goal of diverting them to safe housing options or connecting them to emergency shelter resources. Essential Duties and Responsibilities: Direct Client Care - Offer resources, support, and information to households, assisting them in creating short-term plans to overcome immediate housing crises.
- Engage in problem-solving techniques and housing stability planning, including preventing families from entering the homeless services system when appropriate.
- Complete assessments with households in a professional, trauma-informed, and accurate manner.
- Collect all required information from households to ensure appropriate connections to resources and housing opportunities.
- Serve as a liaison between households and partner agencies, ensuring continuity of care.
- Collaborate with partner agencies to assist clients in obtaining necessary documentation for program eligibility.
- Provide triage services at the front desk and phones, greet clients, and conduct high-level screening upon initial contact. Family Housing Hub Operations - Staff satellite locations and off-site screening events.
- Maintain up-to-date listings of community, employment, and housing resources in collaboration with the team.
- Communicate program details and client navigation information clearly and consistently to external partners.
- Assist with office administration, including client record upkeep, data entry, and information inquiries.
- Support the program coordinator with customer service responsibilities by addressing client concerns and external partner inquiries. Documentation, Data Quality, and Outcomes - Ensure data is complete, accurate, and on-time in accordance with established data quality standards.
- Focus on achieving desired outcomes, such as diversion from the homeless system, data quality, and program efficiency. Qualifications and Competency Requirements: Experience and Education
- Bachelor's degree required, preferably in a related field.
- Minimum of 3 years of experience working with at-risk populations and/or case management.
- Demonstrated knowledge of Motivational Interviewing and Trauma-Informed Care (preferred).
- Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations (preferred).
- Understanding of community resources and community health and social service systems (a plus). Computer Skills - Basic computer literacy, including data entry, web navigation, typing and text editing, and the ability to learn new software systems.
- Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook. Compliance - Valid Level One Fingerprint Clearance Card or the ability to obtain one.
- Valid Arizona driver's license and a driving record that meets organizational policy.
- 50/100 level of car insurance coverage (mileage reimbursement available). Additional Attributes - Willingness to embrace and actively support the unique culture and values of the organization.
- Ability to focus on relevant tasks and details while switching quickly between responsibilities.
- Excellent independent judgment and ownership of decisions.
- Systems-level thinking relative to the scope of the position.
- Capacity for independent work and self-management, with strong teamwork skills.
- Organizational skills, ability to meet deadlines, and appropriate delegation.
- Adaptability to change, risk, and uncertainty.
- Ability to develop strong relationships in a fast-paced, collaborative setting that values diverse opinions and supports data-driven initiatives.
Employment Type: Full-Time
Salary: $ 42,000.00 44,000.00 Per Year