Field Technician

About the Opportunity "We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." - Ron Packard, CEO & Founder Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools. The Field Technician provides technical support to a large, varied user group and participates in technical projects as needed. As the Field Technician you will:

• Install, configure, maintain and troubleshoot all
• computer hardware and software
• projectors, smart boards, scanners, printers, and various peripherals
• wired and wireless connections and devices.
• Process warranty information and repair work with associated documentation.
• Respond to all inquiries promptly.
• Implement established hardware and software maintenance procedures.
• Maintain an effective understanding of Information Technology as it progresses over time and contribute ideas to develop new solutions.
• Create and maintain detailed records & notes relating to projects, hardware, procedures, etc.
• Consistently use official programs such as help desk ticketing, time tracking, etc.
• Deal impartially and justly with all persons regardless of their physical, mental, emotional, political, economic, social, religious, or racial characteristics.
• Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.
• Communicate effectively with administrative staff, school principals and teachers.
• Maintain a positive attitude and support of the organization's initiatives and assignments.
• Must reside within 30 miles of the designated metro area.
• Able and willing to travel overnight (up to 10%) and as needed intrastate.
• Able and willing to work flexible hours and days, including nights, weekends and overtime.
• Other duties as assigned.

About You:

• Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking.
• Strong interpersonal skills and ability to educate users as well as provide straight technical
  support.
• Exceptional communication skills, with a focus on rapport-building, listening, and questioning
  skills.
• Experience with installation, maintenance, and support of a moderate sized (150 users) or larger user base.
• Experience with a wide variety of hardware and software, as typically used in an education
  environment.
• Ability to work effectively and cooperatively with staff, maintain the confidentiality of
  privileged information and follow oral and written instructions.
• Willingness and ability to adjust to changing conditions or priorities.
• Ability to multi-task and handle frequent interruptions.
• Ability to consistently follow protocol and instructions.
• Ability to work effectively both independently, and with a team.
• Ability to lift 50 lbs. and work in a physically demanding environment as needed.
• Valid drivers license and reliable private transportation.

Life benefits - time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits - stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits - keep growing

• Career advancement opportunities throughout Pansophic Learning

EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists. # LI-BL1