FOOD AND BEVERAGE COORDINATOR

POSITION SUMMARY

The incumbent in this position is responsible for developing an environment that creates excitement for. The incumbent in this position is responsible for providing clerical support to the Food & Beverage Department. Relieves the Director of administrative and business details and maintains confidentiality. The incumbent in this position is responsible for assisting in managing the service for all banquets, meetings and convention center functions involving food and/or convention space; ensuring timely, courteous service according to clients’ needs.

GENERAL ACCOUNTABILITIES

( The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

1. Maintains office administrative duties, including answering phones; making appointments, greeting visitors (including determining nature of business); composing and sending correspondence and statistical reports;; sorting, preparing and prioritizing mail; and maintaining files, to ensure effective preparation of materials, flow of information, and management of schedule to allow the Director to most efficiently utilize time for matters relevant to the successful operations and financial management of Belterra Park.
2. Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items.
3. Coordinates meetings which include gathering, compiling and organizing all required information and creating presentation material.
4. Work closely with the Director to process contracts through the routing process, and creating ORF’s, Org Charts, posting of positions into Logix.
5. Tracks and ensures proper billing of contracts, and/invoices, notifying Director of any discrepancies. Keeps Director updated as to when the contracts and agreements expire in advance to the notification policy written in to each.
6. Performs all duties in a confidential manner.
7. Monitor and work closely with the Purchasing Department regarding PO’s and Releases. This ensures projects are completed in a timely manner.
8. May have to Contact vendors and request information for New Vendor Worksheet and W9, which will enable Belterra Park to have vendor set up in system.
9. Participates in the continual improvement process by making recommendations for improvement when deficiencies or opportunities for improvement are identified.
10. Keeps Food and Beverage advised of all current information.
11. Performs all tasks required for the betterment of the Department and the Company.
12. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Provides superior customer service, responds to the needs of both external and internal customers.

1. Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
2. Ensures fulfillment of banquet requisition of event and/or engagement with client; implements, and other administrative processes to achieve proper management of department operations.
3. When owning the banquet event, opens and closes work area at scheduled times, ensuring full preparation for operation/function; ensures cleanliness and security of company assets. If handing off the event, greets client and reviews the setup and details of BEO are met.
4. Works with Banquet Room Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction.
5. Monitors staff steward, directing necessary action to ensure the proper setup, schedule and delivery of service.
6. Coordinates with Beverage Manager to ensure effective beverage operation.

1. Resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive customer relations.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon customer volume.

• Ability to use all required office equipment in an effective and efficient manner.
• Ability to work with various computer applications and programs.
• Ability to review and comprehend all necessary documentation.
• Ability to compose, type, route, and file correspondence, etc.
• Ability to communicate effectively with external contacts and all levels of employees.
• Ability to operate in semi confined areas.
• Ability to communicate effectively at all times with guests, as well as all levels of employees.
• Ability to maintain records of maintenance logs, attendance logs, out of order, and work orders.
• Ability to use a computer keyboard, radio and telephone.
• Ability to work cooperatively across organizational lines in a dynamic and demanding work environment.
• This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
• Ability to move around banquet and meeting rooms effectively and efficiently.
• Ability to lift and move, with or without assistance, large banquet tables, other necessary items, and/or equipment.
• Must be flexible to work varying shifts and time schedules as needed.

The truly unique entertainment complex, Belterra Park Gaming , features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way. Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives. We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.