Front Office Administrative Support

Posting expires: September 15, 2203

Salary range: $49,576.49 - $59,512.54

At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.  

Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

General Description and Classification Standards

Manages and directs the daily operations of an office and performs administrative and clerical functions for an assigned department. Duties and responsibilities include but are not limited to working closely with the Office of the Commissioner; coordinating office activities, ordering, and maintaining the inventory stock of office supplies; ensuring efficient operations and front office duties; planning expenditures; maintaining bookkeeping records; and routing reports. 

Supervision Received 

Works under very general supervision. May work independently or with other team members including the Executive Assistant Sr. with responsibility for completion of assigned tasks. 

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Oversees processing of daily paperwork and office work; receives and routes all front office incoming calls and emails from internal staff and customers by providing satisfactory internal and external customer service. Light paperwork preparation and/or generates routine correspondence, letters, memoranda, forms, reports, and other documents via computer in Microsoft Office and documentation routing software. Receives, reviews, and routes various forms, requests and reports, files, records, and documents from the public and/or other departments from incoming mail; oversees timely management in coordination with the office mail room. Responds to routine requests for information or assistance from officials, members of the staff, the public or other individuals and directs inquiries to the correct office and city division/department. Establishes goals for the needs of the front office on a regular basis, guides and trains subordinates on proper procedures and protocol of the department. 

Decision Making 

Creates and promotes a positive work environment. Takes initiative to maintain and manage all general front office duties. Eager to learn and provides guidance, assistance, and training to internal staff. 

Knowledge, Skills & Abilities  

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of records management, administrative and office practices, policies, and procedures. Skill in communicating and interacting with subordinates, elected officials, management, employees, members of the public and any other groups involved in the activities of the city. Ability to administer operations, staff plans and objectives for the expediency and effectiveness of specific duties of the City. 

Minimum Qualifications  

Education and Experience  

Associate degree in Office/Business Management, Liberal Arts, or related field. 1-3 years of experience in a progressively responsible and confidential front office setting, clerical, or administrative role and supervisory/management experience required. 

Preferred Education & Experience

Bachelor’s degree in Business/Public Administration or related field. 3-5 years of strong front office management experience preferred. Empathetic and Confidential to employee and customer needs/concerns. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.