Health And Benefits Operations Manager

Overview

Manages, monitors and directs all activities, workflow and transactional management of the Regional teams within the Paychex Agency.

Responsibilities

+ Communicates expectations to the Regional Team Leaders and reviews process on a quarterly basis to ensure meeting budget and operational priorities.

+ Ensures client satisfaction is met through managing client losses.

+ Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.

+ Ensures product and department integrity by maintaining compliance with state, federal and insurance carrier guidelines, as well as standards set forth within the Agency, and HRS .

+ Maintains and fosters carrier relationships, including General Agents, to ensure prompt and efficient service to client teams based on follow-up and issue resolution needs.

+ Works with Agency Compliance, carriers and Paychex Legal to ensure Federal/State regulation compliance is achieved and strategic business decisions are implemented.

+ Researches and proposes enhancements to existing products’ operational processes to create efficiencies and maintain service levels.

+ Develops and maintains relationships with Sales, Premier, MMS , Product Management, Operations, IT and Accounting partners to ensure optimal service to clients with minimal breakdowns between internal Paychex teams.

+ Reviews business processes to ensure accuracy, efficiency in productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage.

+ Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.

+ Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.

+ Life, Accident and Health must be obtained within 90 days of employment.

Qualifications

+ Bachelor’s Degree in

+ 2 years of experience in supervisory experience.

+ Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. ( PIA ) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA . This includes any state of residence changes, e-mail changes, mailing address changes or name changes. – Required