Healthcare Advocate

Salary Range: $52,124-$83,920 FLSA Status: Exempt

Essential Functions: 

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Assists employees in identifying high-quality providers; gives guidance in resolving health claims and billing issues; connects employees to appropriate employer-sponsored and community resources; and offers education and support to employees and/or families. 

Serves as the primary contact to DeKalb County employees for access-to-care and claims resolution issues.

Monitors and tracks health services complaints and grievances from employees and/or families.

Attends training and orientation activities for health advocate programs; contributes to planning, implementation, and evaluation of health advocate programs and events; and attends periodic health-related meetings as necessary.

Serves as a spokesperson for DeKalb County’s health advocate role and Risk Management division as needed.

Minimum Qualifications:

Bachelor’s degree in a Public Health, Healthcare Administration, or related field required; three years of experience in a health-related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required : Must possess and maintain a valid Georgia driver’s license. 

SUPPLEMENTAL INFORMATION:

Additional Qualifications and Preferred Experience 

• Health plan experience
• Understanding of HIPPA legislation and policy
• Understanding of health claims administration 
• Previous experience as a health advocate or health navigator
• Experience in the mental health arena
• Ability to track activities and create meaningful reporting tools