Help Desk Technician - Immediate Start

We are searching for a focused Help Desk Technician to join our all-star team at BHI Energy in Texas.
Growing your career as a Full Time Help Desk Technician is an amazing opportunity to develop competitive skills.
If you are strong in people management, decision-making and have the right experience for the job, then apply for the position of Help Desk Technician at BHI Energy today!

Job description
EDUCATION*Associates degree in (preferably) Business Administration , Computer Science or Mathematics. and three (3) years of experience in computer hardware maintenance and work experience with current software tools such as: Microsoft Word, Excel, PowerPoint, etc. (Required) OR
*Bachelors degree in Computer Information Systems, Computer Science or Mathematics. Without degree, five (5) years of experience in computer hardware maintenance and work experience with current software tools such as Microsoft Office 365 ProPlus, Microsoft Active Directory, Adobe Professional, etc. (Required)
*Other : Professional certifications such as MSCE, CompTIA A+, or CNE may be substituted for two years of experience towards the Education requirements. (Preferred)
EXPERIENCE*2 Years + experience in computer hardware maintenance and hands-on customer support work experience with current software tools such as: Microsoft Office 365 ProPlus, Microsoft Active Directory, Adobe Professional, etc. (Preferred)
ESSENTIAL RESPONSIBILITIESPerforms the analysis of customer issues associated with PC/LAN hardware, software, network, email, applications, tele-communications, and internet.*Understands and applies detailed technical standards, procedures and methodologies to problem solving.
*Resolves customer requests by analyzing problems and identifying appropriate solutions.
*Demonstrates competence at failure analysis of computer hardware / software issues.
*Assists in the installation and/repair of microcomputer hardware and software as necessary.
*Performs Local Area Network (LAN) fileserver administration duties as assigned.
*Installs/repairs microcomputer hardware and software as necessary.
*Assists in determining the source of LAN hardware and software problems.SPECIAL SKILLS, KNOWLEDGE AND QUALIFICATIONS*Ability to obtain and maintain unescorted access.
*Ability to resolve problems; must be capable of thorough research; ability to identify and document pertinent facts, develop alternatives and solutions.
*Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding or organizational policies and activities.
*Ability to answer employee questions and communicate effectively verbally, by phone, in person and in writing.
*Ability to physically transport microcomputers and perform workstation setups.
PHYSICAL REQUIREMENTS*Occasionally - From 11% to 33% of the shift spent in this activity :(Lifting > 20 lbs (up to a maximum of 50 lbs))
*Frequently - From 34% to 66% of the shift spent in this activity :(Standing, Walking, Sitting, Coordination (Eye, Hand, Foot))

Benefits of working as a Help Desk Technician in Texas:

● Excellent benefits
● Opportunities to grow
● Advantageous package