Hozpitality - Manager, AEM Content Author

Job Number 24069147
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management JOB SUMMARY This role will support the Marriott Digital Merchandising Experience team (DME) and digital product team in managing their US domestic and international credit cards content across the client digital footprint in Adobe Experience Manager (AEM). The role will work across teams to ensure that the correct content and copy is approved and accurate. He/She will work with existing templates and components to author content within the AEM CMS. He/She will leverage existing AEM templates, components, and workflows to update content. This role will own the day-to-day content management operations and tasks to support product launches and other marketing initiatives as well as routine page maintenance. He/She should have experience using complex instances of AEM and can do attitude for troubleshooting and finding solutions.
This role will be client facing and will need strong written and verbal communication skills. They should possess the ability to write and refine copy that will be used in components and ensure that it adheres with Marriott guidelines. This role should understand market segmentation and personalization and that different campaigns will go to different target audiences (regions, languages, business markets). CANDIDATE PROFILE Education and Experience:
• Undergraduate degree, equivalent experience, or certification
• 4 years' experience authoring content in AEM
• Experience in Adobe Target and working in an Agile environment is a plus
• Experience in building and manipulating content in AEM
• Strong copywriting skills, proofing and attention to detail
• Experience with Jira and a ticketing system
• Strong analytical, problem solving and conceptual skills
• Flexible attitude in shifting development environments
• Excellent communication (spoken, written, presentation) with an ability to express complex technical concepts in business terms
• Enjoy working both autonomously and collaboratively CORE WORK ACTIVITIES Managing Work, Projects, and Policies
• Leveraging Adobe Analytics to inform on interaction
• Optimize and improve process and workflows of content management for FOC- Family of Card
• Regular content and asset management for digital channels; web, app and mobile Web.
• Work with stakeholders on design considerations, take advisement on best practices for overall strategy and content plan
• being comfortable and professional using Workfront to track content updates.
• Collaborate and partner with other content authors, creators and strategists to ensure consistent voice to customers
• Team player attitude with strong appetite to grow in field
• Provide weekly rollup communications about progress, wins, and challenges to team leadership Additional Responsibilities
• Works independently with minimal supervision, but knows when issues should be escalated to manager
• Develops relationships with members of other teams, and leverages those relationships to answer questions
• Presents work with clarity and confidence; explains complex matters so that others can understand them
• Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation
• Demonstrates self-confidence, energy, and enthusiasm
• Performs other reasonable duties as assigned by manager MANAGEMENT COMPETENCIES Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience. California Applicants Only : The salary range for this position is $83,550.00 to $178,603.00 annually. Colorado Applicants Only : The salary range for this position is $83,550.00 to $162,366.00 annually. Hawaii Applicants Only : The salary range for this position is $101,096.00 to $178,603.00 annually. New York Applicants Only: The salary range for this position is $83,550.00 to $178,603.00 annually. Washington Applicants Only: The salary range for this position is $83,550.00 to $178,603.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 5 days after the date of this posting, 01/19/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.