Instructional Designer

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

American Express Global Commercial Services ( GCS ) is the global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation ( SPT ) team within GCS is instrumental in ensuring achievement of these objectives. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement, and process transformation.

This role will report to the Director of Learning and Development within our Sales Enablement organization. The Sales Enablement team’s mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume.

How will you make an impact in this role?

The Instructional Designer will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results.

Responsibilities:

+ Conduct needs analysis to understand performance opportunities for our frontline sales teams.

+ Develop learning strategies to equip our frontline colleagues with the appropriate knowledge, skills, and tools.

+ Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses.

+ Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best in class learning content.

+ Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia.

+ Establish and execute strategies for measuring training effectiveness.

+ Project manage end-to-end learning solutions.

+ Perform course management tasks within the enterprise Learning Management System ( LMS ).

+ Stay informed on trends and innovation in adult education, e-Learning and technology supported training

Minimum Qualifications:

+ Strong narrative and storytelling-based writing/scripting to apply to advanced solutions (e.g. gaming, videos, audio, and scenario-based learning.)

+ Strength in designing and developing learning programs, demonstrated with a portfolio.

+ Ability to craft graphically appealing and user-friendly learning materials.

+ Strong program management, interpersonal skills, and attention to detail.

+ Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams

+ A passion for distilling and articulating complex concepts in a concise way.

+ Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data.

+ Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools.

+ Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities

+ Bachelor’s degree

+ Proven experience in adult learning and training development and delivery, including effectively developing training programs

Preferred Qualifications:

+ Master’s degree in Instructional Design, Instructional Technology, Educational Psychology, or equivalent

+ 3 years of driving end to end delivery, and communicating results to senior leadership experience

+ 3 years of driving process improvements experience

+ Experience working in financial services or other highly regulated environment

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Sales

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 24008719