Insurance assistant

Full job description

General information

Career area

Underwriting

Work Location(s)

1450 American Lane, IL, 500 Woodward Avenue, MI

Remote?

No

Ref #

17553

Posted Date

Monday, May 13, 2024

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Sr Rep - Policy Clerk provides advanced administrative, electronic submission activity, and customer service support to the Wholesale Insurance operations, Dealers, Agents, and Ally Representatives. This role is primarily responsible for accurate and timely processing of new and renewal insurance submission information into the business system, along with documenting and resolving customer inquiries.

Top 3 things we're looking for: 1 - organized, 2 - analytical, 3 - team player

The Work Itself

• Process dealer application requests timely and accurately into the business system.
• Provides responsive service to customers regarding status of quotes and policy issuances.
• Provides information regarding products and services, such as components of Insurance coverages that are in existing policies (i.e. False Pretense, Comprehensive, Collision, etc.).
• Responsible for all communications with agents and dealers regarding policy and program provisions Assist Underwriting Teams (i.e. endorsement processing, policy issuance, entering loss history, and generating flood map information).
• Direct incoming calls, as necessary, to appropriate personnel.
• Submit policy documentation to our Surplus Lines filing company on a timely and accurate basis.

The Skills You Bring

• 1+ years’ experience required, or combination of experience and education
• Bachelor's degree preferred.
• Customer service experience.
• Insurance experience is preferred.
• Excellent verbal and written communication abilities.
• Strong phone communication skills.
• Customer focus oriented with professional, courteous, respectful demeanor.
• Demonstrates effective follow up skills.
• Commitment to the overall success of the team through excellent attendance, contribution, and attitude.
• Strong PC and data entry skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) required.
• Ability to multi-task in a fast-paced environment.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link:

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at . Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

52000

Experienced

56160

Expert

60320

Incentive Compensation: This position is eligible to participate in our annual incentive plan.