IT Operations Manager

IT Operations Manager Location Chantilly, VA : Red River is seeking an IT Operations Manager to join our growing team! This position will be responsible for onboarding new clients that require extensive integration of processes and personnel to RRMS. Primary Position Tasks:

• Work with the Service Delivery Manager (SDM) to ensure levels are met, issues are resolved.
• Works with the client contracts and finance to meet commitments, requirements and expectations of the services
• Manages timely submission of client deliverables and transition milestones, tracks client acceptance of deliverables and changes.
• Checks and approves monthly invoice(s), supports development of all amendment pricing proposals service fees and change requests.
• Works with SDM to ensure compliance with client data privacy and cyber security obligations including security and connectivity projects
• Prepares documents and facilitates (including scheduling) account governance meetings such as weekly operations checkpoints, monthly performance reviews and quarterly business reviews.
• Reports on metrics and continuous improvement plans to enhance management of accounts, cost controls and customer satisfaction.
• Plans, prioritizes efforts and reports results, changes, quality enhancements and metrics to illustrate value to client.
• Implements Customer Satisfaction Program and meets with clients to obtain feedback and review customer satisfaction surveys.
• Other duties as assigned.
Minimum Education/Certification/Experience Requirements:
• Bachelor's Degree or equivalent work experience
• Understanding of IT Infrastructure (System, Network and Cloud)
• Understanding of finance with a passion for numbers
• Strong decision-making skills based on complex problem solving and strategic thinking.
• Good working knowledge of various systems covering finance, marketing and operations
Preferred Education/Certification/Experience:
• Strong understanding of ITIL processes and requirements.
• Project Management familiarity
Knowledge, Skills and Abilities:
• Excellent organization and communication skills
• High attention to detail
• Ability to multi-task
• Critical thinking
• Persuasive communication style and strong negotiation skills
• Ability to thrive in change and quickly adapt to dynamic changing requirements.
• Methodical personality capable of multi-tasking at detailed levels to track tasks and work with attention to detail.
• Ability to provide structure to business and people processes
• Translate how our performance requirements relate to client's business objectives and educate RRMS account personnel on such dependencies.
• Ability to provide training, supervision of account personnel.
• Skilled to track business metrics, change impacts and conduct quality assessments.
Essential Elements (Mental; Physical; Equipment used): This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here . If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.