IT Service Desk Field Technician - Urgent Position

We are looking to hire a confident IT Service Desk Field Technician to join our vibrant team at Evergreen Goodwill of Northwest Washington in Seattle, WA.
Growing your career as a Full Time IT Service Desk Field Technician is a great opportunity to develop exceptional skills.
If you are strong in people management, communication and have the right mindset for the job, then apply for the position of IT Service Desk Field Technician at Evergreen Goodwill of Northwest Washington today!

About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact View email address on ars2.equest.com for any assistance or accommodation requests. Job Title: IT Service Desk Field Technician About the Position The IT Service Desk Field Technician is customer facing support and is responsible for delivering timely support to users in Evergreen Goodwill's administrative offices and our stores across our operating region. Support is provided through phone, email, in-person and Microsoft Teams.This role also creates and manages inbound user support requests and escalating support issues as needed within the IT Support Teams. Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Responsible for answering and resolving issues as defined in the Service Desk Standard Operating Procedures (SOP), including but not limited to password resets, account creation and management, office printer installations. Adding notes and replying to open incidents in the Service Desk software and escalating issues to the Admin and Business Analyst teams.
• Utilizes remote access software to diagnose or gather information in regards to the end users issue; will escalate appropriately.
• Assists with diagnosis and troubleshooting of network connectivity issues.
• Assists in the planning of Evergreen Goodwill's IT growth and expansion.

• Attendance and participation of IT department meetings.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience:

• Associates Degree or Technical Courses with an emphasis in Information Technology preferred; however relevant industry experience may be substituted.
• Minimum Experience: 2+ years of Service Desk support experience, preferably in a mid to large environment.
• 2+ years' experience and expert knowledge of current Microsoft Operating Systems and Server systems.
• 2 + years' experience with POS systems and principles.
• Experience working with remote tools such as Bomgar to help and assist off site clients and users.
• Broad experience building, deploying and maintaining workstations on the Microsoft Windows platform, deploying new Windows 10 images for both desktop and laptop builds.
• Knowledgeable in desktop and laptop hardware including building, upgrading, diagnosing, and troubleshooting in a corporate Domain environment.
• Experience with Point of Sale systems, Remote access software, VPN, MCP, MCSA, or MCSE preferred.

Certificates, Licenses, or Registrations: •Valid WA State driver's license and proof of insurance. Computer/Technology Skills:

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-50 pounds and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance. Essential Mental/Sensory Abilities :

• Written and verbal communication skills
• Internal/external customer service skills
• Interpreting data
• Problem solving
• Attention to detail and commitment to following tasks through to completion
• Multi-tasking

Work Environment: Retail store and office environment, intermittent noise, some location travel. Dust, temperature varies. Must be able to work a flexible schedule, possibly including one weekend day and part of a rotating On-Call after hours support team. Must have reliable vehicle as this role requires travel to locations. General Description of All Benefits Evergreen Goodwill provides the following benefits to employees:

• 20% employee shopping discount at all retail and outlet locations
• Healthcare benefits, including medical, dental and vision for full-time employees who work 30 hours or more per week
• Vacation pay - based on job role and tenure
• Sick time pay - based on accruals and Seattle Paid Sick/Safe Time
• 9 paid holidays per year (includes floating holidays)
• Voluntary insurance plans for full-time employees who work 30 hours or more per week
• Flexible Spending Account (FSA) full-time employees who work 30 hours or more per week
• Basic AD&D and Basic Life Insurance for full-time employees who work 30 hours or more per week
• Long Term Disability insurance for exempt (salaried full-time employees)
• 403(b) Retirement Savings Plan
• Employee Assistance Program (EAP) - free and confidential
• Tuition reimbursement program
• Employee loan program - for critical needs such as rent, e lectric bill, etc.
• Educational loan program
• Some job roles are eligible for bonuses
• Jury duty and bereavement pay

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill. Job Family: Information Technology
Job Function: Salaried
Pay Type: Salary
Min Hiring Rate: $48,000.00
Max Hiring Rate: $60,000.00

Benefits of working as a IT Service Desk Field Technician in Seattle, WA:

● Excellent benefits
● Opportunities to grow
● Attractive package