IT Support Specialist

POSITION SUMMARY

The IT Support Specialist plays a crucial role in ensuring the smooth operation of our organization's IT systems and providing exceptional technical support to our internal users. This position involves diagnosing and resolving hardware and software issues, installing and configuring systems, and collaborating with the IT team to implement effective solutions. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-focused approach to problem-solving. Experience with ticketing systems, particularly Jira Service Management, is essential for managing incidents and service requests efficiently. If you're passionate about technology and enjoy helping others navigate IT challenges, we encourage you to apply for this exciting opportunity to join our team.

Elmington is comprised of multiple locations and lines of business that are operated as their own living, breathing corporation. They have income and expenses, debt, and a bottom line - all of which we will look to you to help optimize through your role. Along with this responsibility comes a very high level of expectations. We are asking you to be an integral part of a multi-million dollar company. At Elmington, you will be pushed to F orget T he O rdinary & T hink L ike an O wner. Every day.

RESPONSIBILITIES :

• Provide technical support and assistance to users experiencing IT-related issues via various channels including in-person, email, and phone.

• Ensure the security, reliability, and performance of information systems.

• Document system configurations, processes, and procedures.

• Stay updated on emerging technologies and industry trends relevant to system analysis and design.

• Respond to help desk tickets and prioritize tasks based on urgency and impact on business operations.

• Perform any other duties as assigned by supervisors or management

REQUIRED SKILLS:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

• 3 Years Helpdesk Experience

• Microsoft 365 Admin Experience

• Jira Experience

• MDM Experience such as Intune and Jamf

• Familiarity with ticketing systems such as Jira Service Management (formerly Jira Service Desk) for incident and request management.

• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

• Ability to work collaboratively in a team environment

• Attention to detail and accuracy in documentation

• Proficiency in problem-solving to address technical issues and implement effective solutions

• Excellent communication skills to collaborate with stakeholders and convey technical concepts effectively

• Ability to manage multiple projects and prioritize tasks effectively

PREFERRED SKILLS:

• Understanding of scripting languages such as PowerShell (for Windows environments), Bash (for Unix/Linux systems), Python, or JavaScript

• Project management skills to handle multiple tasks and deadlines effectively

• Knowledge of cybersecurity principles and best practices

• Understanding of cloud computing technologies and platforms

• Ability to conduct training sessions or workshops for end-users

• Previous experience in a similar role within a similar industry or organization

TRAVEL REQUIREMENTS

This position requires to travel up to 10% of the time

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. But, if you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.