Lead Operations Specialist

at American Express in Dover, Delaware, United States

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Global Merchant and Network Services ( GMNS ) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement ( MASE ) team within GMNS is a nationwide organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.

At the enterprise level, we’ve been investing in strategies to accelerate growth and drive deeper network relationships. One of these key strategic initiatives is the integration and scale of our suite of B2B payment solutions; a robust and efficient supplier enablement process is necessary to realizing this growth and serving our customers.

The Lead Operations Specialist position reports into the Lead Operations Manager within the Supplier Enablement Center of Excellence. This team has responsibility for lead related functions including B2B lead quality assurance, submission, monitoring, re-routing and status reporting while maintaining the highest standards of quality and compliance. This team will partner closely with the Supplier Enablement Center of Excellence campaign success and lead segmentation teams in addition to various GMNS stakeholders.

How will you make an impact in this role?

+ Support B2B lead management process including lead preparation, quality assurance, lead submission and lead re-routing

+ Ensure all lead functions are meeting Service Level Agreements (SLAs) and delivering against key performance indicators

+ Ability to collaborate, identify and drive process improvement opportunities for automation

+ Partner with stakeholders across the business to optimize enablement operational efficiency and productivity

Minimum Qualifications

+ Thrive in a fast paced and flexible work environment, completing multiple tasks, meeting tight deadlines, and adapt quickly to changing circumstances

+ Ability to effectively communicate and collaborate with internal and external stakeholders

+ Proven success driving results in a customer focused organization

+ Strong attention to detail and organizational skills

+ Proficient experience working in Microsoft Excel

+ Demonstrated success in streamlining processes

Preferred Qualifications

+ Experience with Salesforce, business and account development channels

+ BA/BS degree and/or 2 years of relevant experience

+ Sales or client facing background preferred

1. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

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Job: Sales

Primary Location: United States

Other Locations: US-Utah-Amex – for internal use only, US-New York-Amex – for internal use only, US-Arizona-Amex – for internal use only

Schedule Full-time

Req ID: 24007968