Library Circulation Supervisor

Job Title Library Circulation Supervisor Location Henrico, VA, US Organization Name County of Henrico Department of Libraries About Us Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability. Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts. Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages. The Henrico County Library system consists of five area and four branch libraries, mobile library services, and library administrative offices. These libraries are located throughout the county, a widely diverse county of 245 square miles with 28 miles separating our most distant libraries. The Library System is committed to providing excellent customer service through expert staff, state of the art facilities, and innovative Technology. For more information, please visit our website at . General Statement of Duties Essential Duties Henrico County Public Library seeks an experienced and highly-motivated Circulation Supervisor. This posting may be used to fill Circulation Supervisor positions at multiple library locations.
The primary responsibility of this position is the smooth and efficient operation of the circulation department of a County library. The Library Circulation Supervisor implements and interprets circulation policies, procedures, and processes, and demonstrates excellent customer service skills. The Circulation Supervisor supervises and coordinates all circulation staff and activities. The Circulation Supervisor hires, trains, leads, develops, and evaluates circulation personnel, which can include a Library Circulation Assistant Supervisor, Library Public Services Specialists, and Library Associates.

• Assigns daily workload and plans and reviews schedules and the distribution of responsibilities for circulation staff
• Shares a vision of circulation services and bases daily decision-making on it
• Mentors others
• Develops effective teams and promotes collaboration to reach stated goals
• Works in cooperation with library manager and others to foster productive approaches to library services
• Plans for change
• Serves in a leadership capacity on system-wide circulation committee
• Provides full range of circulation services to customers at public service points and by phone and email
• Accepts payments
• Analyzes customer circulation problems and develops and implements solutions quickly and efficiently
• Assists customers in the use of library resources and facilities
• Operates, trains and performs basic maintenance and troubleshooting for online computers, printers, photocopiers, cash registers, multi-line telephone, fax machine, self-checkout machine, APM (Account Payment Machine), automated return machine, and other equipment and Technology
• Assists customers in using all public equipment
• Serves as a resource on questions and problems concerning the library automated systems and works with the Technology staff to resolve problems and to develop solutions
• Prepares and oversees preparation of daily bank deposits
• Prepares payroll information
• Calculates the use of the hourly employee salary budget
• Schedules in accordance with allotted funds and bases new hires on these calculations
• Inspects and evaluates circulation public service points and workroom operations, making recommendations for change
• Retrieves data from automated system and prepares both narrative and statistical reports
• Reviews and recommends updates to the Circulation Manual and training documents
• Contributes to preparation of budget requests and interview questions
• Evaluates and responds promptly to customer needs
• Successfully exchanges information both orally and in writing with customers and coworkers
• Must be able to quickly adapt to change involving job duties and library procedures and to perform these changes with a positive attitude
• Constantly seeks feedback, evaluates and improves customer service in the circulation department
• Extensive knowledge of library policies, procedures, processes and practices; proven ability to supervise effectively
• Proven customer service skills
• Solid familiarity with and skill in the use of a personal computer and the ability to enter and retrieve data and to prepare both narrative and statistical reports
• Ability to troubleshoot system problems and to make effective recommendations for changes, improvements and adjustments; good organizational skills
• Ability to prioritize and triage presenting problems and situations
• Proven leadership ability
• Proven ability to function as an effective and contributing team member
• Good analytical skills
• Basic knowledge of budget preparation
• Mathematical calculation ability
• Ability to get along well with the public and staff
• Willingness to participate in in-service training programs

Minimum Qualifications Additional Information Night and weekend, including Sunday, work is required for this position.
This posting may be used to fill additional Library Circulation Supervisor positions in various service areas throughout the library system.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
The expected hiring range will be at the lower end of the listed pay scale. How To Apply Minimum Salary 52486 Maximum Salary 96551 Currency USD Main Organization General Government General Government Employment Status Permanent Fulltime Permanent Full-time Amount of Travel Work At Home