Manager Division Operations

MANAGER DIVISION OPERATIONS

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Incumbents in this position act strategically to guide the CB management team on operational risk management and compliance matters. Works with the management team to incorporate operational integrity into all aspects of the lending unit delivery channel. Directs and manages the operational staff of a large Commercial Banking division. Manages risk associated with the operational aspects of client relationships and their business transactions. Monitors and maintains operations procedures for compliance to bank policies and industry regulations. Acts a primary liaison representing the CB units in all matters affecting operations, risk management and regulatory compliance, including the development of new policies, procedures, products and services. Identifies operational training needs for the CB units and assists in curriculum development and delivery. Works with the internal audit department to develop and coordinate lending unit audit processes. Serves as an escalation point as needed for operational, regulatory or risk issues and investigations. Ensures that relationship reviews are conducted in accordance with BSA program requirements. Complies fully with all bank operations policies and procedures as well as all regulatory requirements. (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)

Responsibilities

• Plays a key role as mentor and coach to operational staff, providing operational guidance and direction; ensures CNB policies and procedures are integrated and institutionalized especially as new colleagues join CNB; assists in the development of new operations supervisors/managers.
• Provides oversight through periodic consultative reviews of operational practices in assigned unit(s) and reports results to management.
• Identifies operational strengths and weaknesses and assists with development and implementation of plans to improve deficiencies; provides objective evaluation of unit’s operational performance and integrity and mitigation of operational risk.
• Acts as a conduit for identifying and recommending improvements to operational policies and procedures; develops and enforces appropriate policies and procedure changes and must be able to convince management and their subordinates to adhere to them.
• Serves as escalation point for operational, regulatory and/or risk issues and investigations.
• Appropriately reviews and approves large and complex transactions and requests, as needed; has the same approval limits for overdraft, immediate credit, and wire transfer authority as Team Leaders, Regional Banking Managers, and Senior Vice Presidents.
• Assists management team in preparation for Audit exit meetings, audit responses and post audit follow up.
• Keeps abreast of bank and industry initiatives and best practices in operational and regulatory matters.  
• Primary liaison representing line units in all matters affecting operations, risk management and regulatory compliance
• Conducts quarterly regional operations management meetings. Participates in CB Management meetings regularly; represents Operations at CB management team meetings and other ad hoc events.
• Participates as a key member of project teams, particularly as related to acquisitions, unit openings, closings or consolidations, product management, and other unit projects; represents line units in bank-wide operational and risk-related committees and/or task forces
• Provides feedback regarding colleague performance as necessary; participates in colleague counseling as appropriate
• Works with Audit, Corporate Security, Compliance and other support units, coordinating the development and implementation of operational policies and procedures throughout the CB units.

Must-Have*

• Minimum 10 years of experience in banking or related fields.
• Minimum 5 years management experience in bank operations.

Skills and Knowledge

• Demonstrated comprehensive knowledge of branch operations, client relationship and risk management; working knowledge of bank back office processes and systems.
• Thorough understanding of applicable laws and banking regulations.
• Leadership skills and the ability to mentor and develop managers and supervisors.
• Excellent communication skills with all levels of management.
• Computer literate with proficiency in MS Outlook, Word, Excel, PowerPoint and Access

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.