Manager, Front of House, Nutter Center

Affirmative Action No.:: 23P311

First Consideration Date:: 07/20/2023

Department:: Nutter Center

Position FTE::

100%

Minimum Annual or Hourly Rate: $50,000

Job Purposes::

This position provides leadership in representing all front of house duties for events occurring at the Wright State University Nutter Center while providing support, assistance and backup to the day-to-day Box Office and Facilities operations within the building.

Required Qualifications::

• Bachelor's degree in Business Administration or related field or comparable work experience and three years ticketing, front of house, or facilities operations experience or Master's degree in Business Administration or related field with one year relevant experience.
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
• Understanding of ticketing systems such as Ticketmaster Host and Archtics.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Ability to communicate respectfully with diplomacy across all levels of business is essential.
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
• Ability to work evening and weekend hours, based on the needs of daily business.

Preferred Qualifications::

• Five years of experience in ticket sales or front of house operations.

Essential Functions and percent of time::

Front of House Duties – 60%

• Serve as the main Ticketing contact for selected events at the venue, and provide support for all others
• Hire, direct, coordinate, and manage front of house contracted personnel (parking attendants, ushers, ticket takers, and guest services) for all events.
• Act as the liaison between Nutter Center management and all front of house event staff, as well as with the university's contracted staffing provider.
• Develop strong working relationships with promoters, ticketing and athletics staff, guests, and affiliated partners.
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
• Organize and oversee nightly Box Office operations during selected events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.

Facilities/Operations/Berry Room Planning – 25%

• Coordinate, set-up/tear down, organize a wide variety of events including conferences, meetings, luncheons, trade-shows, and concerts.
• Act as an event coordinator at these events.
• Propose effective layouts for events and coordinate event logistics.
• Communicate with vendors, clients, and staff to ensure successful organization of events at the internal and external level.
• Collaborate with contracts and billing of events.
• Assist with various setups, tear downs and room prep throughout the building.

Box Office Duties – 10%

• Assist internal and external staff, as necessary, with event programming, reporting, ticket holds and other ticketing details.
• Work with Marketing and Facilities Operations to set up events, place holds, process orders, and release tickets in a timely fashion.
• Assist with the monitoring of all ticket inventory.
• Assist box office staff to ensure ADA seating.
• Ensure ADA Compliant Ticketing Practices.
• Ensure Box Office staff adheres to university's cash handling policies and procedures.

Other duties as assigned – 5%

Working Conditions::

Position requires working a variable schedule including weekends, holidays and evening hours. Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at .

Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.

About Wright State University

Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit