Medical Operations Manager/ Practice Manager

Job description

Do you have a passion for health and wellness? Do you love helping people reach their goals, both personally and professionally? Are you currently living a healthy lifestyle yourself?

If you answered yes to those three questions, we would love to discuss an opportunity to join our team at Medi-Weightloss Raleigh!

If you haven’t heard of us, we’re a medically supervised weight loss clinic and our goal is to help people live long and healthy lives. The obesity epidemic is only getting worse and the demand for what we offer is increasing daily. Because of that, we continue to look for talented candidates that are looking to build their career in the Health World. Our Franchise is growing quickly, and we are looking for staff members to grow with us.

We are seeking driven, self-motivated medical professionals with a dynamic personality who require minimal supervision. Candidates must be passionate about helping others, dependable, hardworking, and hold an outstanding work ethic.

The ideal candidates must personally live a healthy lifestyle, have basic to advanced nutrition and exercise knowledge as well as being medical clinic management experience.

About the Role

As the manager of a Medi-Weightloss clinic, you will oversee the implementation and administration of all policies and procedures of the clinic including: clinical, financial, operational, personnel, and administrative. The environment is fast-paced and the position is multi-faceted. The Manager must be able to provide the highest level of customer service at all levels of the operation while meeting or exceeding clinic sales and goals as set by the company.

Essential Job Functions

Managerial:

• Strong interpersonal skills with the ability to effectively communicate both over the phone and face-to-face.

• Maintain operation standards according to the company’s defined KPI (Key Performance Indicators) benchmarks.

• Coach staff on performance and professional development holding all employees to the highest standards of operational excellence.

• Lead weekly meetings with clinic staff to ensure goal achievement, continuous training and franchise consistency.

• Utilizing a “hands on“ approach in upholding company policies and standards regarding clinic operations, cleanliness and staff duties.

• Pay close attention to detail, be well organized, be able to multitask, prioritize responsibilities and have the flexibility to work a variety of roles to ensure the job is done in a timely manner.

• Identifies any issues or problems regarding clinical/operational policies, service levels rendered or personnel; develop and implement any appropriate corrections, adjustments and solutions

• Always thinking on a “Proactive” vs “Reactive” level

Administrative:

• General Office responsibilities: Executes daily Opening / Closing procedures, collection & data entry of patient registration paperwork, Patient scheduling, knowledge of verification of benefits, EMR reports, cash handling, product sales, product inventory, and banking.
• Telephone handling: Using the company approved telephone script, schedule appointments and communicate with patients.

• Consultation: through individual consultations, present the company services and onboard new patients daily.

• Conducts follow up calls to patients to discuss the patient’s progress and address any missed appointments.

Clinical:

• Obtains patient's vitals, EKG, injection administration and Phlebotomy

• Counsel patients on their progress and diet during weekly visits

• Documents patient progress notes in the patient chart and/or EMR

• Performs other clinical duties as required

Position: Part-time moving in to Full-time

Compensation: Starting at $22/hr

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Medical specialties:

• Primary Care

Schedule:

• Wednesday 10am - 5pm
• Friday 6:30am - 2pm

Supplemental pay types:

• Bonus pay

Experience:

• Office Management: 2 years (Preferred)

Education:

• Bachelors (Preferred)