Mgr Operations Center

Job Title: Manager Operations Center

Job Code: 103778

Must live within North Pointe/Great Trail Operating Area

*You have six (6) months to relocate from the date of hire if you do not currently meet these requirements. Residence is defined as your principal place of dwelling, where personal mail is delivered, and taxes are paid. You may only have one residence at a time. Please understand it is not acceptable to have multiple addresses or to establish an address that meets the residency requirement and not be consistently available for emergency call out 7 days a week. In addition, you are required to be available in this area if you are placed on the on-call rotation prior to your relocating. *

Job Summary

To lead field operations in executing the delivery of safe, reliable, efficient natural gas distribution service within an assigned geographic territory. Assumes overall responsibility for compliance with Federal and State regulations, as well as best industry practices. Drives excellence through continuous improvement in all aspects of operations. As a member of the operations management team, leads the implementation and execution of operational initiatives, building consistency and collaboration across the organization. Provides direction, clarity, coaching and performance management to a team of front-line leaders, contractors, and field employees to ensure the highest level and quality of customer service at the lowest cost throughout the assigned operating center geographical area.

Principal Duties and Responsibilities

• Ensure safe, reliable system operations and compliance with all applicable codes and standards

• Coach and develop front-line leader performance, supporting and holding them accountable through effective performance management (i.e., establishing performance standards, driving accountability, coaching performance and development, effectively delegating, providing feedback, and recognizing and rewarding results)

• Champion the identification, planning, development and implementation of change initiatives, to increase operational efficiency and customer satisfaction

• Promote collaboration and consistency throughout operations

• Manages towards aggressive financial, safety, and operational goals

• Establish and maintain key community relationships to facilitate effective operations and represent the organization in community activities

• Safe and reliable local delivery of natural gas service

• Informed and motivated/committed workforce

• Strong leadership team that achieves results, while increasing in capabilities

• A performance based culture

• Increased operational efficiency

• Results that meet or exceed established goals

• Community relationships

• Financial targets, including O&M and capital that are met or exceeded

• Continuous improvement in all aspects of operations

• High customer satisfaction

Required Qualifications for Position

• Five (5) years of leadership experience

Preferred Additional Qualifications for Position

• Bachelor’s degree from an accredited college or equivalent work-related experience

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$125,800.00 - $188,600.00

Posting Start Date:

2024-06-13

Posting End Date (if applicable):

2024-06-24

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.