Monitoring operator

Full job description

Position Description

Position Overview:

The Monitoring Operator position will be responsible for:

Responds to alarms using the information provided in instruction screens.

Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

Properly documents alarm handling procedures within the alarm screens.

Completes alarm processing in accordance with departmental procedures.

Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call-backs.

Receive inbound calls related to alarm call back inquires.

Job Duties:

• Monitors fire, security and duress systems and responds appropriately to all alarm situations, emergencies, and calls.

• Prepares accurate, current, and thorough recordings and reports of all situations.

• Retrieves information and performs data entry using appropriate computer programs.

• Reviews and analyzes surveillance video.

• Communicates diplomatically on a routine basis with elected and appointed officials,

• County employees, contractors, vendors, and user tenants.

• May issue and maintain accounts of County access and identification cards.

• May be required to work alone in a secured area for eight hours or longer with all breaks being confined to within the sound of telephone and alarm monitors and may be required to remain on-site for extended periods during emergency conditions.

• May assist supervisor with clerical and administrative support and training of less experienced co-workers.

• Performs other duties as assigned.

Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call or email .



This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school diploma or G.E.D equivalent required.

Experience:

• Minimum two (2) year experience as monitoring operator or Customer Service environment.

Knowledge, Skill & Abilities (KSAs):

• Must be skilled in the use of personal computer.

• Strong troubleshooting and problem-solving skills.

• Ability to generate grammatically correct written reports, log-entries, and correspondence.

• Typing 35 WPM

• Must have the ability to react in a calm, polite, patient, and efficient manner in times of highly stressed or emergency situations, and a proven ability to multi-task in a fast pace, team environment.

• Must be a self-starter, able to work productively without immediate supervision, and assume additional responsibilities as necessary.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).



Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education:

• College preferred

Experience:

• Minimum three (3) year experience as monitoring operator or call center environment.

• Working knowledge of security, fire, and access control systems

General Information

Position Type and Typical Hours of Work:

• 40 Hours per Week / Monday – Friday

• (2nd Shift) 4:00 PM - 12:00 AM

• Onsite Position

• May be required to work more than forty (40) hours during the workweek & weekends depending on department need.

• Subject to Early Mornings, Evenings, Nights, Weekends & Holidays as Needed

Location:

• Downtown Houston

Employment may be contingent on passing a drug screen and meeting other standards.



Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
  • Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website: