Multi-Unit Manager for QSR

Multi-Unit Manager

Position Description :

The Multi-Unit Manager is responsible for the overall efficiency and technical operations of 3 restaurants near Chattanooga (Lenoir, Fort Oglethorpe, and Cleveland) and ensures a standard of quality, timeliness, and service. This position will control labor and food costs, build relationships with General Managers/ teams, handle guest issues, and serve as a model of hospitality. The District Manager is responsible for training, refinement of staff and team building through manager motivation. The District Manager will also assist and oversee scheduling and product ordering consistent with sales volume above $10M.

Requirements

Leadership & Communication

• Must have 2+ years of Multi-Unit Experience
• Ensures that all Company Standard Operation Procedures are followed.
• Teaches & practices standards of quality, timeliness, and service.
• Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel.
• Ensures that Customer Satisfaction is the highest priority for all employees.
• Consistently lives "hospitality" in every instance.
• Leads by example maintains professional image, appearance, and language.

Financial Performance-

• Conduct daily labor analysis to achieve target labor percentage.
• Ensures quality control standards and procedures are strictly enforced.
• Ensures all standardized portion control guidelines are followed and maintained.
• Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor.
• Maximize productivity without compromising quality standards.

Health & Safety-

• Ensure full restaurant compliance with all health department regulations.
• Immediately address critical violations on self-inspections, health department inspection reports, and provide corrective action to prevent repeat violations.
• Ensure that inspections are conducted, and correct ongoing issues.

Other Responsibilities-

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them.
• Review and approve all schedules and forecasts.
• Coordinate opening/ closing activities in a timely and safe manner.
• Complete all operational checklists daily.
• Ensure that all cash handling procedures are followed.
• Ensure all paperwork and administrative forms are completed correctly and submitted in a timely manner.
• Resolve conflicts and improve team members' performance issues in a constructive manner and according to policies.
• Must have experience in Microsoft Office, Excel, Word, and Internet
• Successfully complete a motor vehicle, background check and drug screen

Physical Requirements: (including, but not limited to)

• Ability to stand and walk up to 10 hours/day
• Ability to continuously reach, bend, lift, carry and stoop.
• Ability to freely access all areas of the restaurant.
• Ability to move or handle items weighing up to 50 lbs
• Ability to work varied hours/days to oversee store operations.
• Ability to travel daily to multiple locations.

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With 30+ years' of experience, Patrice & Associates Hospitality & Recruiting Specialists is not only the LARGEST Hospitality Recruiting firm in North America, but the BEST extending beyond just Hospitality. We say we're the best because our clients are some of the top name brands in their respective industry and thry rely on us to MATCH talented leaders from entry-managers to C-Suite leaders with opportunities in their organizations.

TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting

1. We know openings that are not on job boards (the best usually aren't)
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5. You get to be part of our secure database for future exclusive opportunities

EOE - Equal Opportunity Employer