Office Assistant

Administrative Professional – Office Assistant   We are a small, but rapidly growing Divorce and Family Law Firm in Nashville, Tennessee, looking for an experienced administrative professional to step in and take control of the administrative responsibilities in our office. This position, known to clients as our Office Assistant, will answer phones, process mail, triage and respond to the firm’s primary email account, conduct intake for potential new clients and invoice clients for legal services. Our ideal candidate will be warm, friendly, and know how to make each person that contacts our office feel as though their call is the most important one we will receive that day.    We strongly support personal and professional development, but please do not apply if you need training on the importance of showing up on time, taking pride in your work, or being accountable for your actions. Our law office isn’t pretentious or stuffy, but we do expect our employees to be mature, maintain confidentiality and act professional. You should also be comfortable using various forms of technology, cloud-based systems, Microsoft Word, and Excel. We will happily train you on the best way serve our clients.   We are looking for a results-oriented team player that wants to have a positive impact on people’s lives while helping us grow our business. The person we hire must bring a high level of energy, positivity, and can-do attitude to work every day.   We are BIG believers in the value of a team. If you prefer to be a “lone wolf,” this job is not for you. We collaborate and support each other. If “Drama” is your middle name, or you don’t understand the importance of maintaining strict confidentiality, please DO NOT APPLY.   We are looking for individuals with fire and ambition, not excuse-making “clock-watchers” who will hide under their desk waiting to be told what to do all day long.   Compensation depends on experience and qualifications. Benefits include bonus opportunities, paid holidays, paid time off, and health insurance coverage. If you are looking for a high-energy and positive team environment with lots of growth potential, then look no further.   DIRECTIONS TO APPLY:   When you submit your resume, include a Cover Letter with the following information: • Paragraph 1: Tell us why you think you’re the ideal candidate for this position. • Paragraph 2: Tell us what excites you the most about being a part of our team. • Paragraph 3: Salary requirements and the names and phone numbers of at least (3) professional references who will speak to us about your work performance (not simply confirm you worked for the company during a certain time period). If you cannot follow these basic instructions, or if you contact us in a manner that leads us to believe you did not actually read the ad above, you will not hear back from us. We expect you to value our time by following directions and paying attention to detail.   Thank you for considering this opportunity. We will contact you within 7 business days if you qualify for the second round of consideration. Responsibilities: This position will • Answer phones, triage calls and take messages • Manage incoming email correspondence • Screen leads to identify who meets the Firm’s criteria for becoming a client • Conduct intake for potential new clients • Follow up with potential and existing clients • Invoice our clients for fees and services • Maintain records and enter critical data into the Firm’s software systems • Perform general administrative tasks such as typing, filing, copying and scanning Qualifications: Our ideal candidate will: • Understand how to build relationships with a variety of different personality types • Demonstrate professionalism, maturity and empathy • Genuinely want to provide white-glove service to our clients • Demonstrate exceptional communication skills, both over the phone and in writing • Think on their toes and help our clients find information or solutions • Treat a call or meeting at 4:30 on a Friday with the same care and compassion as one on Monday morning • Follow instructions and understand the importance of policies and procedures • Be a team player that consistently acts with respect and integrity • Be tech savvy (we use law firm systems and cloud-based software) About Company: We are a fast-growing divorce and family law firm that prioritizes client satisfaction and taking ownership. We want to be known for helping our divorce and child custody clients come out of an extremely emotional process feeling as though they are a better person, in a better position, and that they had a team behind them that really cared and fought for them.