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We have an exciting opportunity for an Operational Excellence and Process Design Consultant to join our Process and Operational Excellence organization part of Global Credit, AML and Onboarding Operations. The Process Design Consultant supports the Time Studies and Voice of the User and Client Feedback governance, ideation, and strategic direction for GCAOO organization, including observe, analyze and report on the end to-end impact of process changes, partnering with business function leaders to identify time study scope, support horizontal evaluation of process opportunities on an ongoing basis, partnering with operations process owners and subject matter experts (SMEs), and contribute to the optimization of the organization through continuous improvement and process reengineering.
The candidate will engage with operations partners and process owners on a regular basis, to support the design and expansion of Time Studies and Voice of the User and Client Feedback strategy across GCAOO. The candidate will actively contribute to the Operational Excellence cultural shift providing by time and observational data to key partners and provide proactive recommendations towards tactical and strategic projects and programs aligned to GCAOO Operations by feeding key data metrics into the continuous design or redesign of processes models and supporting enterprise and Global Operations priorities. The candidate will develop close working relationships with the operations, strategy, and technology teams along with process owners and PMOs, building trust and confidence at all levels.
The ideal candidate will have a passion for process transformation, and creativity to look at a problem from a new perspective and to develop new ideas and solutions. The candidate will be a self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo. The ideal candidate will be a strong contributor with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set.
Responsibilities:
Requirements:
Other Qualifications / Desired Skills:
Shift:
1st shift (United States of America)Hours Per Week:
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