Operations Analyst

The Operations Analyst will provide support in the areas including but not limited to creating, analyzing, and sustaining reports, as well as problem solving and fulfilling requests. This position will also identify solutions for process improvements. This role is located fully onsite in our Spartanburg, South Carolina office.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

• Assist with daily dialer strategies (inbound and outbound) by making intraday adjustment and performance tuning
• Prepare reports by collecting, analyzing, and summarizing information
• Ensure timely creation and execution of operational reporting
• Take initiative to automate daily processes and reporting
• Maintain quality service by establishing and enforcing organization standards while ensuring up-to-date documentation
• Develop problem solutions by studying system capabilities and analyzing alternative solutions
• Analyze, problem solve, and present on projects and/or enhancements that support company-wide decisions.
• Support the team on ad-hoc tasks, assignments, special projects, etc.
• Remain flexible to adapt to changes quickly based on business needs
• Contribute to team effort by accomplishing related results as needed
• Perform other tasks as assigned

Qualifications

• Preferred Bachelor’s Degree
• Proficient in computer skills, including but not limited to Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.), PowerPoint & Word.
• Must have knowledge of or willingness to learn SQL, Redshift (AWS), Power Bi, RStudio .
• Ability to manage and prioritize competing responsibilities and work under pressure to meet deadlines
• Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
• Must be a self-motivator and able to perform independently while actively participating in a team environment .
• Must demonstrate a positive attitude and support for company goals.
• Strong written and verbal communication and interpersonal skills
• Excellent analytical and judgement capabilities.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8:00am to 5:00pm or 9:00am to 6:00pm with some schedule variations as needed.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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