OPERATIONS ANALYST I

Requisition No: 829142 

Agency: Children and Families

Working Title: OPERATIONS ANALYST I -

 Pay Plan: Career Service

Position Number: 60069691 

Salary: $32,760.00, in according with DCF salary policy 

Posting Closing Date: 05/12/2024 

Total Compensation Estimator 

This is an Open Competitive Opportunity

The Florida Department of Children and Families (DCF)  is   the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program  helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI)is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the  minimum requirements to be hired for this position.

OPERATIONS ANALYST I – Office of Public Benefits Integrity

MINIMUM QUALIFICATIONS:

• Ability to collect, evaluate, and analyze data
• A copy of your valid state-issued Driver's License will be requested.
• Proficiency in Microsoft Office Suite (to include Outlook, Word, Excel, and PowerPoint and Publisher)

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Current OPBI Benefit Investigation Experience
• Completion of the ESS/ACCESS Pre-Service Policy training course.

• Demonstrates advanced skillset with leadership potential
• Proficiency in the FLORIDA system
• A willingness to travel

POSITION DESCRIPTION:

This position reports directly to the OPBI's Public Assistance Fraud Reward Program's supervisor located in the Headquarters Office in Tallahassee, Florida.

The position is classified as a Career Service position, working 40 hours per week, Monday-Friday.

Travel and use of your personal vehicle may be required.

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic.

Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

POSITION DUTIES AND RESPONSIBILITIES:

This is a professional position responsible for analyzing allegations of public assistance fraud reported by the public, internal DCF employees, and other agencies to the Office of Public Benefits Integrity (OPBI) as part of the Public Assistance Fraud Reward Program's Fraud Reward Assessment Team (FRAT). Duties for this position include, but are not limited to, the following:

• Collects and analyzes evidence through detailed computer searches. Communicates with reporters, clients, and/or collateral contacts to resolve inconsistent eligibility factors to effectively determine fraudulent activity. Enters data information into the system of record. Submits supporting documents to the department's system of record. 
• Prepares referrals for further investigation to the Division of Public Assistance Fraud (DPAF), or the US Department of Agriculture’s (USDA) Food and Nutrition Service’s Inspector General to investigate retailers for vendor trafficking or misuse of Supplemental Nutrition Assistance Program (SNAP) benefits.
• Monitors the Document Imaging FRAT Work Group folder. Processes/submits complaints according to established procedures.
• Timely and accurately answers incoming calls. Responds to callers as necessary and in a timely manner. Submits fraud complaints on behalf of callers when appropriate and according to established procedures.
• Monitors the FRAT email account. Evaluates urgency of material to identify appropriate level of staff involvement. Makes appropriate referrals for issues or complaints and communicates issues and/or problems to supervisor. Responds to complainants as necessary and in a timely. Submits fraud complaints on behalf of complainant when appropriate and/or submits supporting documents to the department's system of record according to established procedures.
• Performs other related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection.
• Knowledge of the public assistance program objectives and policies.
• Ability to collect, evaluate, and analyze data.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to public assistance fraud.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Accurately prepare and maintain records and reports.
• Ability to interpret and apply regulatory materials.
• Ability to establish and maintain effective working relationships with others.

Important Application Process Information:  

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR  SUBMITTED APPLICATION or RESUME.  

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **  

Candidate Profile (application) must be completed in its entirety.  

• Include supervisor names and phone numbers for all periods of employment. 

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed. 
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.  

Additional Information/Requirements

• Incumbents may be expected to work during emergency situations or natural disasters.
• Incumbents are eligible for telework.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT   Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION  All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website:  .

RETIREE NOTICE   If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING   It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING   Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.