Operations Associate

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and 'self' direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at ). Watch the **'** **What We Do** **'** video on our website: **Overall Responsibilities:** **_*Mandatory*_** + Process forms and receipts in our internal based portal and accounting systems using a process that conforms within standard PPL performance metrics + Use manual data entry process to ensure the accuracy of information being submitted + Process CRM cases as assigned + Create cases using our CRM System + Perform testing in our accounting system to ensure validity for the date range and dollar amount submitted + Generation of reports in our internal accounting system and submittal of information for payment processing + Other duties as assigned **Specific Responsibilities:** **_*Mandatory*_** + Process forms and receipts in our internal based portal and accounting systems using a process that conforms within standard PPL performance metrics + Use manual data entry process to ensure the accuracy of information being submitted + Process CRM cases as assigned **Required Skills:** **_(If applicable)_** + Moderate experience with Microsoft Office 365 toolset, specifically Excel, Word, Outlook + Ability to navigate between multiple applications + Good listening and communication skills + Attention to detail + Excellent communication skills; verbal and written + Ability to meet or exceed productivity and quality expectation + Ability to adapt to change in processes, systems etc. **Required Experience:** **_(If applicable)_** Education: High School Degree or equivalent Experience: 1+ years of data entry, administrative or clerical experience **Compensation & Benefits:** 401k Retirement Plan Medical, Dental and Vision insurance on first day of employment Generous Paid Time Off Tuition & Continuing Education Assistance Program Employee Assistance Program and more! Base pay may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation. Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.