Operations Coordinator

Full job description

SUPERVISION RECEIVED: Reports directly to the Director of Research & Relationship Management and indirectly to the Assistant Vice President of Development Operations.

SUPERVISION EXERCISED: Student workers as needed

POSITION SUMMARY: The Operations Coordinator role focuses on providing administrative and event support within the department to enhance philanthropic support and engagement. Responsibilities include ensuring timely and accurate information is provided to facilitate increased donor support and enhanced stakeholder engagement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Administrative Support

• Gift Acknowledgment Letters: Responsible for the gift acknowledgment letters process, handles all acknowledgments associated with the daily gifts process, and ensures all donations are acknowledged promptly.
• Maintaining Community Vespers Hotline: Manage the hotline and assist with ticket distribution.
• New Donor Management: Handle all brand-new donor monthly welcome letters and lapsed donor letters.
• Naming Opportunities Documentation: Ensure accurate documentation and tracking of all naming opportunities across campus, including ordering plaques and memorials.
• Scholarship Awarding Process: Assist the Associate Director of Data Management & Reporting with the scholarship awarding process. This includes but is not limited to communicating with scholarship recipients, preparing donor reports and graduation announcements/student achievements for donors, and documenting actions in the database.
• Gratavid Platform Assistance: Assist the Director of Research & Relationship with stewardship touches through the Gratavid platform, including sending video requests to gift officers, creating task lists, and scheduling videos.
• Weekly Move Report Digests: Assist the Director of Research & Relationship management with generating and distributing weekly moves report digests.
• Lifetime Giving Card File Project: Oversee the project related to lifetime giving card files.
• Paper to Digital Filing Project: Manage conversion of paper files to digital format.

Clerical and Event Support

• Specialized Event Planning: Assist in planning specialized events by merging letters and envelopes, addressing invitations, tracking respondents, preparing event name tags, and other event details.
• Vendor Relationship Coordination: Coordinate relationships with vendors related to stewardship events and items.

QUALIFICATIONS: High school diploma (AA or Bachelor?s preferred) with a minimum of 3 years of previous clerical support experience. The position demands excellent organizational, interpersonal, and communication skills (verbal and written), and an ability and desire to work closely with all constituencies of the University and Seminaries, including students, trustees, staff, and faculty, in addition to the general public. Requires a team player with exceptional attention to detail who can multitask and work under firm deadlines while maintaining confidentiality. Computer literacy and experience with G-Suite, and Microsoft Office, particularly database applications, word processing, and spreadsheets, are essential. Requires the ability to work some flexible hours, including, on rare occasions, weekends.

TO APPLY: Qualified candidates should attach their cover letter and resume to their online application by clicking ?Apply Now?. Please attach documents as a PDF file.

At Moravian University, we are committed to our mission to prepare individuals for reflective lives and leadership in a world of change. To achieve these ideals, we are dedicated to fostering an educational and professional environment that is enriched by individuals of different backgrounds, experiences, and perspectives.

Job candidates and prospective members of our community are expected to engage, communicate, and collaborate across diverse cultural, social, and academic backgrounds. Additionally, faculty and staff should demonstrate the ability to adapt andragogical or professional methods to the lived experiences and cultural backgrounds of students and colleagues.

Link to our DEI Action Plan:

Deep respect for others is fundamental to the Moravian University community. Moravian University does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of actual or perceived race, ethnicity, color, sex, religion, age, ancestry, national origin, caste, sexual orientation, gender identity or expression, genetic information, pregnancy, familial status, marital status, citizenship status, veteran/military status, disability status, or any other protected category under applicable local, state, or federal laws. In compliance with the requirements of Title IX, Moravian University does not discriminate on the basis of sex in its educational program and activity, including admission/employment.

Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in admission/employment:

Leah Naso

Equal Opportunity and Title IX Coordinator

1309 Main St. (Room 204)

Mailing address:

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

Concerns regarding gender and equity in athletics:

Rebecca May

Associate Athletic Director (Deputy Title IX Coordinator)

109 Johnston Hall

Moravian University

1200 Main St.

Bethlehem, Pennsylvania 18018

Concerns regarding the application of Title IX:

U.S. Department of Education

Office of Civil Rights

100 Penn Square East, Suite 515

Philadelphia, PA 19107-3323

Report sexual harassment/sex discrimination online anytime (can be anonymous) at Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at

Please visit moravian.edu/benefits to review benefits offered at Moravian University.*

WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes, and moderate noise level.

Pursuant to the ADA, Moravian University will provide reasonable accommodation(s) to employees with qualified disabilities in order to perform the essential functions of their position, except when doing so would cause an undue hardship for the University. Accommodations are determined on a case-by-case basis through documentation review and an interactive process that includes the employee's supervisor. Requests for accommodation or questions about this process should be directed to Human Resources at or . View the standard physical demands for positions at Moravian University. If this position requires additional or different demands, a Human Resources team member will notify you.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

• Please visit this link to review the benefit eligibility status associated with this position.