Operations Manager

Job Summary • Effectively manage technical and financial operations for project design integration and service of audiovisual systems. Essential Duties and Responsibilities • Manage internal activities including all engineering CAD programming field engineering shop activities installation and repair services on-going engineering project support and project sign off
• Manage external activities including all out-sourced or sub-contract work in support of project installation activities
• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I II and III technicians in absence of Installation Manager
• Monitor and ensure labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary man power for installation jobs
• Manage internal activities that support client training
• Manage or facilitate field testing of integrated systems and training client on use
• Customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines Maintain scheduling and resources for the department
• Travel to various job sites required Other duties assigned as needed Skills and Abilities
• Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach
• Demonstrated leadership and management skills in a team-oriented collaborative environment
• Strong interpersonal skills with the ability to work effectively with all levels of the organization
• Understanding of technical aspects of audiovisual systems design and installation preferred
• Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
• Understanding of construction project management applied to audiovisual projects
• Proficient with AV project management theory and practices or other electro-mechanical installation techniques
• Proficient with test and calibration equipment preferred
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills Education and/or Experience
• Minimum of a high school diploma or equivalent is required. Bachelor’s degree in Accounting Finance Business or related field is preferred
• Minimum 4 years of Management experience in similar or related field
• Experience in the AV industry is preferred
• InfoComm CT