OPERATIONS REVIEW SPECIALIST

Requisition No: 815060 

Agency: Financial Services

Working Title: OPERATIONS REVIEW SPECIALIST - 43000114

Position Number: 43000114 

Salary: $45,308.76 - $54,000.00 

Posting Closing Date: 03/23/2024 

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

DIVISION: RISK MANAGEMENT

BUREAU: RISK FINANCING AND LOSS PREVENTION

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

High School Diploma or General Education Development High School Equivalency (GED) is required.

Additiona l requirements:

• Three (3) years’ experience in an IT Support Environment.
• Experience in a desktop support or help desk environment.

Preference given to applicants with:

• Experience with user access control and system administration.
• Certifications specific to IT support or system administration.

The annual salary for this position will range from $45,308.76 - $54,000.00 depending upon experience and qualifications.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL

• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

BRIEF DESCRIPTION OF DUTIES:

• This is a highly technical position which includes the planning, deployment, monitoring, and maintenance of the Division of Risk Management's (DRM's) technical assets. Advises senior management on technology related policies and issues.
• Assists in planning, coordinating, and directing of activities related to the Electronic Document Management system (EDMS) to promote the most efficient and effective accomplishment of DRM’s goals.
• Monitors DRM's methods of data entry and storage and makes recommendations for modifications to DRM's Insurance Management System (IMS) and its procedures for data entry and storage to insure data quality and reliability.
• Monitors existing IMS performance to ensure software is meeting current business requirements. Ensures adherence to current Service Level Agreement (SLA).
• Works with third parties in the development and troubleshooting of data feeds into IMS.
• Recommends the replacement or modification of existing software and hardware as required to maintain the highest level of service to the users.
• Coordinates and provides support services for DRM staff in technical areas described above and other technical areas that affect DRM.
• Performs queries and other analysis of data from IMS and EDMS to measure organizational performance.
• Performs other necessary tasks as directed by management.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.