Operations Support Coordinator

Description & Requirements Maximus is currently hiring for an Operations Support Coordinator to support the OPWDD CANS Project. About the Program: Office of People with Developmental Disabilities-Children and Adolescent Needs and Strengths Assessment Services. Maximus conducts conflict-free assessments of children and youth aged 6-17 who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information which assists Care Coordination Organizations (CCO) in their person-centered care planning. Essential Duties and Responsibilities: - Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment. - Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes. - Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties. - Provide administrative support to the Operations Support Management staff. Minimum Requirements: - High School diploma or equivalent with 0-2 years of experience in a customer service environment. Primary Responsibilities :

• Conducts outreach to OPWDD Care Coordination Organizations to obtain pertinent consumer information and identify and inform necessary parties of impending assessment appointment.
• Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes.
• Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
• Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
• Assists in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicates updates to appropriate parties.
• Respond to inquiries from all stakeholders including individuals, families and CCO agencies, and provide education about the Child and Adolescent Needs and Strengths Assessment (CANS).
• Provides administrative support to the Management staff.
• Follows all work instructions, policies and procedures in relation to the Project
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Performs other duties as may be assigned by Management.

Minimum Requirements:

• High School Diploma or equivalent
• 1-3 years of experience doing community outreach or conducting one-on-one presentations
• Previous experience working or interacting with individuals with intellectual or developmental disabilities
• Proficiency with MS Office Suite
• Excellent organizational skills
• Excellent written and oral communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently
• Ability to learn new software programs quickly and intuitively.

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds

Preferred Requirements:

• Associate's Degree
• 1-3 years of experience in a customer service environment
• Experience with MAXEB, Choices and OPWDD Services

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