Operations Support Representative

Operations Support Representative

Job Summary:

To function as a team member in providing operations support through the process of account monitoring, debit card support, and general account assistance to members, staff, and third parties. 

Salary: $19.50-$27.00 Per Hour/DOE

Location: 971 W Wetmore Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Levy and garnishment processing.
• Monitor the credit unions IRA and HSA portfolio including ensuring proper tax reporting.
• Provide support to staff and act as point of escalation for all IRA issues.
• Monitor and resolve dormant accounts ensuring proper notifications are sent out to members.
• Assist with enterprise-wide escheatment for the credit union as needed.
• Process EFT disputes, provide debit card support to branch staff, and perform card maintenance.
• Ensure satisfactory or higher Reg E audit results.
• Review term share accounts to ensure account opening processing, correct rates, and fees.
• Ensures proper correspondence is sent to member upon term share maturity dates.
• Provide support for online banking, Zelle, External Transfers, and bill pay issues.
• Review new credit card applications to ensure proper processing.
• Monitor negative balance accounts and process charge-offs.
• Assist with Chex Systems and third-party collection reporting.
• Perform debit card processing and reporting.
• Monitor Co-Op share branching activity.
• Monitor ATM activity and adjustments.
• Monitor pre-paid card maintenance, balance transfers, reporting, and inventory.
• Process loan payment returns and associated file maintenance.
• Process share-draft activity, draft returns, draft adjustments, draft disputes, and balancing.
• Process ACH transactions, ACH originations, NSF exceptions, returns, and balancing.
• Process Death claim notifications, correspondence, account maintenance and loan life insurance claims.
• Provide support to branch staff; point of contact for escalation of operational issues.
• Provide administrative support to the department as needed

Preferred Skills:

• Six months or more of similar or related experience.
• Equivalent to a high school education.   

Benefits and Perks:

• Generous Paid Time Off Policy
  • Up to 15 days in 1 st year of service
  • Paid Time Off increases with tenure
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Career Growth

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.