Overnight Resort Services Operator

Starting pay rate: $15 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront  Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. 

Job Description

As a Resort Services Operator, you will:

• Provide friendly, positive, and hospitable service to our in-house guests 
• Answer calls using the phone routing system
• Route calls and takes messages to the appropriate departments 
• Completes daily reports and records as required
• Answers, screens, and routes outside calls
• Supplies information to callers and records messages
• Call back each guest who called to assure completion of the request
• Maintains required record/logbook relating to the housekeeping functions, outside contracted services, or others as required
• Prepare and assign daily assignments for both contract cleaners and housekeeping staff including partial and full service
• Coordinates with front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival
• Inputs and manages timeshare villa status for front desk
• Liaisons with front desk daily for partial and full services and VIP lists

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Occasional carrying and lifting of items up to 15 pounds.
• Ability to work a flexible schedule to include weekends and holidays.
• 6 months to 1 year of customer service experience in call center environment or similar preferred but not required.
• Must have excellent communication skills and be able to read, write and speak English fluently.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.