Partner Operations Lead

Description

Partner Operations Lead - SMB

At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.

What we’re seeking:

As a Partner Operations Coordinator, you will play a crucial role in managing the end-to-end partnership lifecycle, ensuring seamless collaboration and efficient operations between Frontier and our partners. You will be responsible for contract management, onboarding, and maintaining strong partner relationships. Your attention to detail and proactive approach will contribute to the success of our partner programs. In this in-person role, you will be required to report to our 1919 McKinney Ave, Dallas, TX location to complete your work responsibilities. 

What we need in you:

What you’ll do:

Contract Management for New Partners:  

• Draft, review, and manage contracts for new partners, ensuring compliance and alignment with Frontier's standards and objectives

Onboarding New Partners with Frontier:  

• Facilitate the onboarding process for new partners, providing necessary documentation, training, and support to ensure a smooth transition into the partnership

Support Partner Relationship with Tiger Team:  

• Collaborate with the tiger team to address partner needs, resolve issues, and optimize the overall partner experience

Report on Installed, Pending, and Cancelled Orders:  

• Generate and analyze reports to track the status of installed, pending, and canceled orders, providing insights to enhance operational efficiency

Manage Master Agent Incentives Requiring Official Notice:  

• Oversee master agent incentives, ensuring timely and accurate communication of official notices to partners in alignment with incentive programs

Attend Weekly Calls with Partner Operations:  

• Participate in regular weekly calls with partner operations teams, providing updates, addressing concerns, and coordinating actions to strengthen the partnership

Reconcile Compensation Reporting with Partner:  

• Work closely with partners to reconcile compensation reporting, resolve discrepancies, and ensure accurate and timely payments

Communicate with Appropriate Field Resources on Action Items:  

• Effectively communicate action items and key information to relevant field resources, fostering collaboration and ensuring tasks are completed in a timely manner

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:

• Salary Range:  $120,000 - $216,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision, and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance

*Represented employee benefits are subject to the terms of their specific bargaining agreements*

What background you should have:

• Bachelor's degree in Business, Operations, or related field
• Proven experience in partner operations, contract management, or a similar role
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Detail-oriented with a proactive and problem-solving mindset
• Familiarity with the telecommunications industry is a plus

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

When you’re in the business of making connections, diversity and inclusion become part of your fiber.  We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica 

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.