Partner Success Coordinator

Partner Success Coordinator; Join Us in Powering Planet Cool! 

Location: Durham, NC

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the EV evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Partner Success Coordinator at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. On a typical day, you'll take part in shaping sales and service partnerships by implementing new and existing programs and processes in the partnership life cycle, making a direct impact on our mission to revolutionize transportation.

In this role you will

• You will have a key role in selecting the right sales and service partners for us by implementing due diligence and assessment processes, together with the local sales and service teams.
• Adopting and implementing best practices in Sales & Customer Service globally.
• Ensuring continuous improvement of sales capabilities, aligned to global and regional business strategies.
• You will be responsible for the customer onboarding process, leading them through introductions with internal and external stakeholders all the way to completing our certification that allows partners to sell and install our products.
• Quarterly check ins with partners to identify partner needs and help to provide pathways to solutions.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role.

We embrace Cross-Team Collaboration. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

WHAT HELPS YOU SUCCEED IN THIS ROLE

• Bachelor’s degree or associate degree in business administration, organization, and management or similar
• Minimum 3 years of experience in customer success, inside sales, partner, or account management role
• Attention to detail, interpersonal skills, and customer service skills are a must
• Experience in process development, sales, trade management and implementation

Optional, but a plus:

EV charging market experience

Experience in account management/customer success in an electromobility setting

As our official company language is English, proficiency in spoken and written English is required; k nowledge of Finnish is seen as a plus .

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Submit your application before [Deadline] through our online application form. For inquiries, contact [Hiring Manager] at [Contact Information] on [Dates].

Please send your application via this application form, due to GDPR compliance reasons we cannot accept applications sent by email.

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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