Performance Improvement Advisor

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This individual is responsible for the facilitation of multiple Performance Improvement (PI) efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, and human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, enhance safety, reduce variability, reduce errors/defects, improve outcomes and involve all appropriate personnel. This individual is responsible for needed continuous improvement training and education and works closely with other PI personnel to meet education needs at all levels throughout the institution. This individual should have the ability to respond to unexpected situations with resourcefulness, flexibility, creativity and professionalism. This individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

This Position is 50%; must live within driving distance of the campus.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. We value your interest in y the role and look forward to hearing back from you.

Qualifications

Requires a bachelor's degree in one of the following fields: nursing, business administration (with quality/operations emphasis), healthcare administration (with quality/operations emphasis), engineering, organizational development, human factors or similar field plus 3-5 years' relevant experience, with specific emphasis in: continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building. A master's degree is preferred in the above fields, with two years' relevant experience. Strongly prefer candidates with a healthcare background including clinical credentials (i.e., RN, BSN, MSN, DNP) or Clinical Professional in Healthcare Quality (CPHQ). Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts. The incumbent should possess in-depth understanding of human relations, group dynamics, change theory, and improvement methodologies. Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques, basic statistics, data analysis and graphic displays of information is preferred. Excellent oral and written communication skills as well as working knowledge of software such as spreadsheets, graphics and word processing. Ability to independently manage a varied workload of projects with multiple priorities; must be capable of consulting and working collaboratively with a variety of individuals. Other abilities include positivity, be an effective change agent, provide encouragement, stimulate innovative thinking under adverse conditions and meet short deadlines. Obtain Mayo Quality Fellows program Silver certification within one year of hire.

This position will accept applications until 3/25/2024.  

Exemption Status Exempt Compensation Detail $94,764.80 - $142,147.20 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 60 Schedule Details Normal Business Hours International Assignment No Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter Lynnette Fleshman