Practice Administrator

Talent Pool: Leadership

The Practice Administrator will manage the day-to-day operational aspects of a practice, (possibly multiple locations); and
ongoing projects within the practice. The Practice Administrator will also manage requests from Network, Service Line or
System leadership, and will ensure that requests are communicated and implemented effectively in the practice. Some of
the duties may include: 1) Serving on various committees as needed; and 2) participating in professional organizations
and system leadership training.

Accountable Leader/Communication: Meets all system requirements necessary for position, including using email;
attending meetings as necessary, etc. Keeps up with Network or Service Line (e.g., Cone Health Medical Group, Physician
Network, Cone Health Cancer Center) and System initatives and communicates to staff and providers in a positive way.
Manages the network of conversations in daily work so that there is constant communication.
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Employee Engagement/Talent Development: Understands where to go for guidance regarding all human resource
regulations. Uses behavioral based interviewing when recruiting staff to assure proper fit. Achieves timelines regarding
mandatory employee initiatives such as orientation, evaluations, clinical competencies, CBL's, etc. Able to develop trusting
and engaging relationships with the staff and providers by using staff, individual, huddles, or other meetings; is a mentor
to staff.
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Finance: Understands how to use tools available to monitor practice financials. Vital participant in the annual budget
process and ongoing actual vs. budget analysis. Understands and uses Kronos, Lawson, Works and other financial
systems to perform payroll, accounts payable, credit card, etc. functions. Understands and can articulate practice position
regarding Accounts Receivable and practice collections. Ensures work queues within accountability are up-to-date. Knows
when and how to request help from Director, accountant or financial analyst. Has knowledge of Physician Comp formulas.
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Quality and Safety Leader: Uses tools to achieve meaningful use goals. Understands our ACO (THN) purposes and how to
incorporate ACO goals into daily work. Implements and achieves clinical competencies for all required staff. Coordinates
audits from outside vendors/payers. Assists staff and providers with achieving quality measures by staying up-to-date on
all requirements and watching measures. Requests help when measures/metrics are falling short.
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Service Leader: Sees the patient as the center of all our work. Creates and manages practice workflows in a manner to
achieve the highest level of value and satisfaction for our patients, co-workers and providers. Develops and uses modes
of communication (huddles for example) that will enhance service delivery. Sees patient feedback as a plus and uses
survey data to achieve optimal, top decile results. Understands that properly working systems and facilities results in
smooth operations, so uses tools (policies, outside departments, peers, education, etc.) in order to recognize and correct
flaws as needed
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Strategic Leadership: Attends meetings, trainings, Town Halls, etc. in order to develop personally. Uses learnings to keep
practice viable and current. Balances demands of work and life so that best results are achieved; includes willingness to
declare breakdowns and seek possibilities to learn and improve processes. Sees possibilities for practice growth and uses
proper means to acquire capital, meet space needs, and add additional staff as is necessary. Willing to think globally and
bring ideas forward. Effective at communicating and implementing Network or Service Line (e.g., Cone Health Medical
Group, Physician Network, Cone Health Cancer Center) and System initiatives.

EDUCATION:

Required: High School Diploma or equivalent

Preferred: Associates, Business Management

An equivalent combination of education and experience may be considered. Degree in Business Management, Finance or
Healthcare Administration is strongly preferred.

EXPERIENCE:

2, Healthcare - Healthcare Administration, Required

A minimum of two years of healthcare management experience is required. A minimum of five years of healthcare
management experience is required if highest level of education is high school diploma. Practice management experience
preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

PREFERRED

Certified Medical Practice Executive (CMPE) through Medical Group Management Association (MGMA) is preferred.